Forum / Announcements - troubleshooting

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I'm not receiving forum posts to my email

There might be several reasons for this problem:

  • You may not be subscribed to the forum/s
  • You may not have your forum tracking set properly
  • You may be receiving daily digests
  • Your forum notifications may be disabled

You may not be subscribed to the forum/s

You will need to subscribe to forums before you receive new posts in your email. (Note: everyone in the topic is subscribed to the Announcements forum by default.)

  1. Click on your profile picture/name (grey toolbar top of screen)

  2. Click Preferences
    Preferences 

  3. In the User account area select Forum preferences
    forum preferences

  4. In the Forum auto-subscribe section select Yes: when I post, subscribe me to that forum discussion
    subscribe

  5. Click Save changes


You may not have your forum tracking set properly

When you are notified of a forum post, you can choose whether this should mark the post as read for the purpose of forum tracking. 

  1. Follow steps 1 and 2 above

  2. In the Forum Tracking drop down list select Yes: highlight new post for me 

  3. In the When sending forum post notifications drop-down list select Do not mark the post as read – this will ensure when you receiving notifications posts are not marked as 'read'
    profile forum preferences

  4. Click Save changes


You may be receiving daily digests

By default, users receive forum posts compiled into a single email sent daily, usually overnight. (The exception is Announcement posts, which are sent out within 30 minutes.) You can change your notification settings to receive individual emails.

  1. Follow steps 1 and 2 above

  2. In Forum preferences section, change Email digest type to No digest (single email per forum post)
    forum preferences

  3. Click Save changes

Your forum notifications may be disabled

You can choose to turn off forum notifications. To turn them back on:

  1. Follow steps 1 and 2 above

  2. In the User account area select Notifications
    notifications

  3. Under the heading Forum, make sure the Email boxes are selected
    forum email notifications

  4. Click Save changes


Students can't post to a Q and A forum

For students to be able to post to a Q and A forum, a teacher must first post a question for students to respond to.

Here is the student view of a Q and A forum without a teacher-initiated question:

Q & A student viewQ & A student view

» How-to glossary