FLO interface - troubleshooting

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This trouble shooting guide relates to the FLO Interface.


Questions/problems


FLO sends me too many emails

You can control which email notifications you receive from FLO by locating your name (once logged in) in the toolbar/banner at the top of the screen. Use the drop-down arrow to go to Preferences, then Notification preferences. From here you can disable email notifications for particular activities.

notification preferences email


The file I want to upload is too big

FLO has a default upload size of 50MB per file. You can change this using the following steps:

  1. Click on the Administration drop down list

  2. Select Edit settings 
  3. edit settings

  4. Scroll down to the Files and uploads section and select the topic size you require from the Maximum upload size drop-down list (if using Video it is suggested to set the maximum limit of 2GB)
    file uploads section

    upload limit

  5. Click Save and display to apply changes



I can't delete the topic links block

This block is part of the Web Presence in Every Topic (WebPET) and cannot be removed.



When I delete the announcements in keeps coming back.

The announcements activity is part of the Web Presence in Every Topic (WebPET) and cannot be removed. 

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