FLO Staff Support

Help and support

If you have a problem in FLO, contact your local eLearning support team via Service One (> Education Services). 

A common problem is that FLO is not supported well by your browser. Google Chrome or Firefox are recommended browsers.

If students have a technical problem in FLO, refer them to FLO Help for students (you can link to this site from the Help and support pull-down menu in the grey toolbar in FLO). This site also directs them to the Helpdesk phone service.

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Online learning

The Learning online guidebook helps students understand the FLO interface and use its tools effectively for their studies (be an active learner). You can link to this resource for students from your topic.

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How to

• FLO staff support site
• Good practice guides and tip sheets
• Topic design basics – for ideas around social presence, active strategies, connectivity, constructive alignment, assessment, narrative etc