FLO Student Support

Semester 1 2020 exams will be conducted online in FLO. An exam may be in the form of a quiz, an essay response or another online method. 

 

Before you take an online quiz or exam, there's some important preparation you can do: 

  • Familiarise yourself with the exam rules and information provided by your Topic Co-ordinator in the lead up to the exam. These will give detailed information about the exam conditions, such as how long you will have to complete the exam, or what reference materials are permitted (if any).

  • Charge your device fully ahead of your exam

  • Recommended browsers to use with FLO are Google Chrome and Mozilla Firefox

  • Download a second browser onto your device (e.g. Google Chrome and Mozilla Firefox), in case you encounter technical issues and need to switch to a different browser during your exam

  • Start your computer or laptop up well ahead of your exam to check for any updates that may interfere with your exam

  • Check for any scheduled or planned network or power outages in your local area from your internet service provider's website or your electricity supplier's website ahead of your exam start time

  • Learn how to use your smartphone as a wifi hotspot in case your internet connection drops out on your computer

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If your exam is structured as an online quizquiz icon, you can find information about navigating and completing quizzes here.
If your exam is structured as an online assignmentassignment icon, you can find information about submitting your assignment file here.

If you encounter an error in the content of your exam questions, you should:

1.     Re-read the question carefully a few times.

2.     Make your best attempt at an answer.

3.     Take a screenshot or note which question contained the error.

4.     If the suspected error is such that you cannot attempt an answer, leave the question and continue with the rest of the exam.

5.     Once you have completed the exam, report the error using the Online Examinations Incident Report form


If you need to leave the exam for medical, compassionate or technical reasons, you will need to submit an Online Examinations Incident Report form.


If you encounter an error in the content of your exam questions, you should:

 

1.     Take a screenshot or note which question contained the error

2.     Answer the question to the best of your ability

3.     Continue with your exam

4.     Once you have completed the exam, report the error using the Online Examinations Incident Report form

If you need to leave the exam for medical, compassionate or technical reasons, you will need to submit an Online Examinations Incident Report form.

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If you run into technical difficulties during your exam, please first take a moment to record the incident or difficulty, then try the following trouble-shooting tips.

  • First, make note of the issue and record any useful screenshots.  If you choose to report the issue later, these details will be very useful

  • If you are undertaking a 'quiz' examquiz icon, please see our quiz page for specific information and troubleshooting
  • If you are undertaking an 'assignment' examassignment icon, please see our Assignment page for specific instructions and troubleshooting

If you have attempted the self-help tips above, and still require assistance, please contact the FLO Student Help Desk.  The Help-desk is currently available during business hours (Australian Central Standard Time).

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