FLO Student Support

For your information! Online invigilated exams will not be held in Semester 1 2020.  For information on online exams for Semester 1 2020, please click here

Please note that in 2019, these resources are only applicable for a select number of topics offered in the College of Business, Government & Law and the College of Nursing & Health Sciences, which have an online invigilated exam. For all other examination information, please direct your enquiries to your Topic Co-ordinator or refer to information provided by the Examinations Office.

When you take an exam on campus, you’re supervised by staff called ‘invigilators’. They help the University ensure academic integrity and make sure that you comply with exam rules. In an online exam, the invigilation happens online, too. You’ll take your exam online on a laptop or computer, in your own home (or other suitable location), and an invigilator will still be responsible for making sure you complied with rules. The difference is that there’s some additional technology involved. 

Here's how taking an invigilated online exam works.

  1. From within your FLO topic, you'll start an exam session in the invigilation software (called RPNow).
  2. The software starts recording your webcam, microphone, and computer screen. It launches a secure browser that shuts down any files and programs that aren't permitted for use in your exam.
  3. Before you can start your exam, you'll be required to verify your identity and the conditions of the room you're working in. 
  4. You take your exam in FLO, and will be recorded throughout.
  5. When you submit your exam and close the exam session, the recording of you taking your exam is transferred to remote invigilators, who will thoroughly review and provide a detailed report to your Topic Co-ordinator. If you are suspected of breaching the exam rules, your Topic Co-ordinator will follow this up as per the Academic Integrity policy and procedure in your College. 

Before you take an online invigilated quiz or exam, there's some important preparation to do. 

  1. Make sure you have the right devices to take an online exam, and that these and your internet connection meet the technical requirements.  
  2. Make sure you have a University approved form of photo ID ready to present in your exam. Check the verification process FAQs for more about accepted forms of ID. 
  3. Familiarise yourself with the exam rules and information provided by your Topic Co-ordinator in the lead up to the exam. These will give detailed information about the exam conditions you need to work under, including details of allowed reference materials (if any). You'll need to follow these rules at all times during your exam to avoid being flagged for an academic integrity breach. Refer to the exam rules and academic integrity FAQs for more information.
  4. Prepare a suitable workspace. The room you work in should be somewhere quiet, where you can work alone and uninterrupted. Before you take an exam, you need to remove all non-permitted materials from your workspace. This may mean you need to clear your desk/table and bookshelves near your work area, and remove print or visual materials from your walls. Refer to the verification process FAQs for more information about room requirements.
  5. Watch the video tutorial below (7.5 mins) to learn how the invigilation software works and what you'll need to do.
  6. The most important thing you can do to prepare is to take at least one practice quiz or exam during the semester. Your Topic Co-ordinator will provide opportunities to do this as part of your topic activities. 

Student video tutorial: watch in preparation for taking an invigilated online quiz or exam

Click the arrows on the video player to watch in full screen mode.  Can't see the video? Log into FLO to view.

The rest of the tabs on this page provide detailed step-by-step instructions for the process covered in the video. You may like to read through these as well before taking your first exam. 

If you're taking a final exam, you'll need to start this process 15 minutes before the scheduled exam start time.

  1. Before you start your online exam session, it's best to close all applications, files, and other websites you have open on your computer (e.g. Word, PDFs, Skype, etc). Any non-permitted applications, files, and websites will be shut down by the secure browser in a later step, but  close them now to save yourself a few clicks.
  2. Open a web browser, sign in to FLO and open your topic.  
  3. Find and open the link to the online invigilation tool. Exactly where this link is located depends on how your topic is organised.

    link to invigilation tool

  4. If it’s your first time opening the tool, you might see an interactive tour of the interface. You can click through this, or skip it by clicking the x.
  5. You’ll see a list of available exam invigilation sessions. Find the right session (your Topic Co-ordinator should have named it the same as the corresponding FLO quiz/exam you'll be taking) and click Begin. In most final exams, the invigilation session will only be visible in the list 15 minutes before the start of the exam time. If you open the invigilation tool before that time, you may not see your exam listed. At 15 minutes prior to the scheduled exam start time, refresh the tool and you should see the exam become available.

    begin exam session

  6. On this screen, check your details. DO NOT change any of the information shown on this screen. Your name, username and email information is auto-filled from your student information in FLO. If you change anything here, you may not be able to take your exam.  

    check details

  7. Important: Click the button to copy your email to your browser’s clipboard. You need to enter your email later in the process. Copying it saves you from having to type it out, and will help you avoid typos (which can be fixed, but will add extra steps to the setup).  Then click Next

    copy email click next

  8. The launch screen will open. From here:  
    • Look at the Helpful Hints section.  If you see a warning about Windows 8+, ignore it. The issues mentioned here shouldn’t be a problem in the version of the software you’re using.  If you have additional monitors connected and other programs open, you’ll be prompted to disconnect / close those now.  
    • Optional: Watch the video. This button will link to the video tutorial that you should have watched prior to taking a practice or real exam. You could watch it again now, but be mindful that you have 15 minutes to complete your setup, and the video goes for around 7.5 minutes.  
    • Click Download software. If you’ve taken an exam using this software before, you might already have downloaded it and may have a shortcut on your desktop - don't reuse this. Always download the software each time you take an exam. The installation package has  unique metadata and the quiz password coded into it that helps the system know which exam you’re taking. If you reuse an installation package from a previous exam session, you may have to do some extra steps to select the right exam, which can be a bit confusing; or you may not be able to access the exam because your download package contains the wrong password. 

      launch screen

  9. Find the download. It’ll appear in different locations depending on your browser and operating system (the image below shows Chrome on PC). If you can’t see it, check the Downloads section in your browser. Depending on your operating system, the download may run automatically, or you may need to click it and Run or Open it. It may take a few minutes to complete.   

    find download

  10. Click I Agree on the license conditions for the secure browser. It's a good idea to read these licence conditions in full when you take your practice exams.   
  11. The system will run a microphone check.  Talk into the mic clearly and audibly and watch for the audio levels on screen.  
    • If your mic passes the test, you’ll see this screen. Click OK.  

      mic check passed

    • If your mic fails, you’ll see this screen. Try to resolve via the suggestions on this screen. Refer to the technical troubleshooting FAQs for more help troubleshooting your mic.  

      mic check failed

  12. The secure browser launches. Click the green clipboard icon to enter your email (this is why you copied it earlier).  Keyboard shortcuts and right click>paste don't work here. If you didn’t copy your email earlier or it won’t paste in, just type in your Flinders student email in full. Be very careful to enter it accurately, because if you make a mistake, you’ll break the verification process and will have to resolve this with some additional steps. Then click Take My Exam

    paste email and next

  13. Check the details of the exam and click Next.
  14. Carefully read the pre-exam advisory then click Next
  15. Carefully read the Flinders Examination Rules. These are generally applicable rules as per the Flinders Examination Policy and Online Examination Procedures. Your Topic Co-ordinator may have set specific exam rules for your topic, which will not be displayed here, but should have been made available to you prior in your FLO topic. You should have read these carefully prior to starting your exam. These exam conditions take effect from the next step. 
  16. Click Next
  17. You may see a Security Check window. The system scans your computer and will prompt you to close any non-permitted programs and files and disconnect additional monitors. Action any warnings you see displayed. The system might auto-update the status to a green tick, but if it doesn't, click Recheck.  

    action security checks

  18. Once all checks are resolved (green ticks in the Status column for all items) click Next.  

The next steps involve verifying your identity and room conditions. You'll find these instructions in the 'Complete the verification steps' tab.

The next steps require you to verify your identity and that you’re working in a space that complies with the exam rules. Follow the on-screen prompts through each section.

ID photo 

  1. Present your student ID card (or alternate approved form of photo ID) in front of the webcam. Make sure it's centred and fully within the frame, that your fingers aren't obscuring any part of the ID, and that the photo and your name are clear and visible (note, some details in the photo below were blurred for use in these instructions only).
  2. Click Take ID Photo

    take id photo

  3. Check the preview. If you’re confident that your photo of your ID card meets requirements, tick the confirmation box, then click Confirm ID Photo. If not, click Retake Photo and repeat. 

    confirm ID photo

Room scan 

  1. Click Start room scan
  2. Pick up your standalone webcam or laptop (disconnect devices like mouse / keyboard so you can move freely). Aim it away from you and slowly pan around your entire room and workspace. You need to show the desktop/tabletop (including any materials that have been permitted for use in your exam), under the desk/table, the floor, and all surrounding walls. When you're done, click Stop Room Scan

    do the room scan

  3. Check the preview, which auto-plays. If you’re confident the room scan meets requirements, tick the confirmation box, then click Confirm Room/Desk Scan. If not, click Rescan and repeat. 

    confirm room scan

Take your user photo 

  1. Centre yourself within the frame shown on screen. Make sure you are well lit and clearly visible. If necessary, remove any headwear that obscures view of your face and head. You may need to adjust the angle of your webcam to take a centred, front-on photo. 
  2. Click Take User Photo. There’ll be a 3-2-1 countdown, then the webcam will take a photo of you. 

    take user photo

  3. Check the preview. If you’re confident your user photo meets requirements, tick the confirmation box, then click Confirm User Photo. If not, click Retake User Photo and repeat.

    confirm user photo

Finish the verification process

You’ll see a confirmation pop-up. This is the end of the verification process, and the system is about to launch the secure browser. You’ll now have 10 minutes to get back into your FLO topic and open your exam. If you don’t do that within 10 minutes, you have to re-do the verification steps. 

  1. Click OK

    click ok to finish verification

  2. The secure browser launches, and redirects you to the FLO homepage.

Next, you'll take the FLO quiz that corresponds with your exam. Instructions continue on the 'Take your exam' tab.

Start your exam

When you finish the verification process, the RPNow secure browser redirects you to the FLO homepage. You need to sign in, navigate back to your topic and open the corresponding FLO quiz for your exam. Remember, you're working under exam conditions. 

  1. Click Sign In, then enter your usual FAN and password. (Note: if you have your FAN and password saved in your usual browser to auto-fill when you log in, this will not be available in the secure browser. You need to know your FAN and password and enter these correctly).

    secure FLO sign in

  2. Open your topic FLO site. 
  3. Find and open the corresponding FLO quiz for the exam. It should be named the same as the exam invigilation session you launched earlier. Where it’s located in the topic modules depends on how your Topic Co-ordinator has structured your topic. 

    exam quiz link

  4. Read any instructions provided on the front page of the exam quiz, and when ready, click Attempt quiz. If you’re taking a final exam, you won’t be able to start the quiz until the scheduled start time.

    begin quiz attempt

  5. Your quiz will be password protected. All quizzes taken using the invigilation tool will require a password, but don't panic that you haven't been given the password in advance! You don't need to know or type in the password. Your Topic Co-ordinator will have coded the password into the invigilation software. When you're prompted to enter the password, just click the green Insert Password button at the top of the screen and the password will be auto-filled. (Note: If you are having password problems, please refer to the information in the technical troubleshooting FAQs)

    insert password

During the exam

Work through the exam as you would any other FLO quiz, following the exam rules at all times, including staying in view of the webcam. Depending on the exam conditions specific to your topic, some of the below may be relevant.

Using permitted materials

If your Topic Co-ordinator has allowed any exam materials, (e.g. access to a textbook, use of a calculator, etc) the exam rules provided prior to the exam will give instructions for acceptable use. In online exams, it's likely you'll be required to use electronic versions of your reference materials, for example an electronic or online version of a textbook, or an online/inbuilt system calculator. Using an electronic version means that your use of these materials is included in the screen recording, and can be verified as compliant with the exam rules. 

In cases where hard-copy materials are permitted, you'll be prompted at some point in your exam to display these to the webcam so they can be verified as compliant with the rules. Your use of the materials will be reviewed via the webcam recording. 

Using permitted websites

If your Topic Co-ordinator has allowed you to access specific websites during the exam, direct website links will be provided on the quiz front page or embedded within particular questions. To access a permitted  website, click the link provided in your quiz and the site will open in another tab inside the secure browser.

Browser navigation

There is no Back button on the RPNow secure browser. While you’re signing into FLO and opening your topic, please use the FLO internal links & navigation. During the quiz, if you need to move back to earlier questions, use the internal navigation within the FLO quiz. If you’re using a permitted website, use its internal links & navigation

Keyboard shortcuts

Some common keyboard shortcuts and right-click menu options are disabled by the secure browser. If you're working on a question that has a long text answer, please use the buttons in the FLO text editor toolbar to work with and format your answer content.

There are keyboard shortcuts specific to the secure browser, the most useful of which is CRTL +R to reload the page. This can be helpful if you experience a page error, as there is no Refresh or Back button in the browser.

For a guide to the rest of the RPNow browser shortcuts, click the Shortcut Keys button in the top right.

Click 'shortcut keys'

Click 'close'

When you've finished your exam, you'll need to submit it and end the exam invigilation session. Instructions continue on the 'Finish your exam' tab.

Submit your exam

When you’ve completed your exam and are ready to submit, click Submit All and Finish, then follow any additional prompts to confirm submission. You're still being recorded until you complete the next step below. 

submit exam

Close the invigilation session

  1. In the top of the secure browser, click Close, then OK on the prompt. This ends the invigilation session, and stops the recording of your webcam, microphone and screen.  If you don’t close this, the invigilation tool will continue recording. In the interest of your privacy, and always remember to close the session!

    close recordingok to exit

  2.  A few seconds after the secure browser closes, your default web browser will open and display a user survey. The questions in this anonymous survey ask about your experience of using the invigilation software only (i.e. not about the way your FLO quiz worked, or feedback on the exam itself). We really encourage you to do the survey. Your feedback will help the University and the software provider know what we can do to make your experience better. Complete the survey, then click Finish.

  3. Your online exam invigilation session finishes and you can now close your web browser.

What happens now?

First of all, take a moment to relax after working hard on your exam!

The recording of your exam session is now transferred to a remote invigilator, who will conduct a thorough review to ensure you complied with exam rules at all times. Within a few days, your Topic Co-ordinator will receive detailed exam reports and will review any exams that have been flagged as suspect. 

If your exam recording ‘passes’ – i.e. you complied with the rules at all times, then you won’t hear from your Topic Co-ordinator.  Wait for exams to be marked and your results to be released. 

If your exam recording has been flagged for suspected rules violations or breaches, your Topic Co-ordinator will review the evidence from the exam report, which includes the screenshots, audio and video of you taking your exam. Your Topic Co-ordinator will contact you to work through the next steps as per the Academic Integrity policy and procedure in your College. 

Help options

If you have issues that prevent you from launching the RPNow secure browser 
  • problems opening the invigilation tool or beginning the exam session
  • problems downloading or running the software
  • your internet connection or mic check fail, preventing you from continuing the setup process
  • during the verification steps
  1. Check the technical troubleshooting FAQs and try to fix the issue yourself.
  2. If you cannot download or install the RPNow secure browser, please go to this website  and click on 'Get Help under the option for '24/7 Support' section and then select 'Live Chat Support'. 
  3. If Flinders technical support teams are unable to resolve the issue (i.e because it arises from hardware or operating system issues on your own devices) you'll need to seek IT support services in your local area.
If you encounter technical issues such as these during the practice activities early in the semester, it's recommended that you also advise your Topic Co-ordinator so they are aware of your issues and any steps you're taking to seek a resolution. If your technical issues cannot be resolved, your Topic Co-ordinator will advise next steps and/or alternatives for taking the final exam. 

If these technical issues arise in your final exam and affect your ability to take your exam as scheduled, you need to:

  1. Complete an Online Examinations Issues Report (online form) providing a detailed description of the technical issue/s you encountered and, if possible, attach screenshots
  2. If applicable, complete a Deferred Assessment Application Form.

If you are unable to login to FLO before starting your invigilated session, please contact the FLO Student Helpdesk or to reset your FAN password click here.

If you have issues when the RPNow secure browser is running 
  • unable to login to FLO or your topic
  • at any point during the exam

Once the secure browser is running, you need to contact the PSI live support team (this is the technical support team from the software vendor). They are available 24 hours a day, 7 days a week to help you via a live support chat, which you initiate through the secure browser. 

  1. Click the Contact Support button in the top right of the secure browser. 
  2. Fill in the pre-chat support form. 
  3. Wait for the support team member to initiate the chat, and follow their instructions. 

For problems logging into FLO inside the secure browser, you may be asked by the support team member to contact the FLO Student Helpdesk. They'll attempt to resolve your issue, and if they can't, will escalate to another Flinders University technical support team.

If technical issues arise in your final exam and affect your ability to take your exam as scheduled, you need to:

  1. Complete an Online Examinations Issues Report (online form) providing a detailed description of the technical issue/s you encountered and, if possible, attach screenshots
  2. If applicable, complete a Deferred Assessment Application Form.
If you have issues within the FLO exam
  • technical issue within the exam 'paper' or a particular question
  • suspected error in the question text

If you're having a technical issue within the exam or a particular question, you should initiate a support chat to first investigate whether the issue is related to the secure browser.

  1. Click the Contact Support button in the top right of the secure browser. 
  2. Fill in the pre-chat support form. 
  3. Wait for the support team member to initiate a chat, and follow their instructions. 
If the issue is diagnosed as a FLO technical issue (rather than to do with the secure browser) and the support chat team cannot resolve it, you should:
  1. Make your best attempt at the question, if possible. If not, leave the question and continue with the rest of your exam.
  2. If the error prevents you from continuing with the exam altogether, you may be instructed to leave the exam.
  3. Complete an Online Examinations Issues Report, providing a detailed description of the technical issue/s you encountered and, if possible, attach screenshots. If the error prevented you from continuing the exam, you'll also need to complete a Deferred Assessment Application Form.
If you think there's an error in the question itself, you should
  1. Re-read the question carefully a few times.
  2. Make your best attempt at an answer.
  3. If the suspected error is such that you cannot attempt an answer, leave the question and continue with the rest of the exam. 
  4. After the exam, notify your Topic Coordinator of the suspected error in the question by completing an Online Examinations Issues Report.