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FLO Student Support


Site: Flinders Learning Online
Topic: FLO Student Support
Book: FLO Student Support
Printed by: Guest user
Date: Wednesday, 23 September 2020, 10:54 PM

    Navigate the FLO Basics chapter using the table of contents

Introduction to FLO - Video

New to Flinders? Watch these short videos to find out about using FLO (Flinders Learning Online).

Can't view from YouTube?  Click here to watch

Logging into FLO - Your FAN and Password

Your Flinders Authentication Name (FAN) and its associated password is your key to computer-based resources and services at Flinders University, including FLO. 

Your FAN is also your user name for logging into the OKTA Single Sign on Dashboard (

Your FAN is constructed from the first four characters of your surname (family name) followed by four numeric digits to make each FAN unique. If your surname has less than four characters then your FAN will have less characters as appropriate. As an example, the FAN for the seventeenth person with a surname beginning with the letters Blog within the University would be blog0017.  If you have previously studied or worked at Flinders under a different name, your FAN may reflect your previous name.

If you have forgotten your FAN or need to activate it, please follow this link:

If you have forgotten your password go to the Okta sign in page at  and select Need help signing in?

Your Topics in FLO

Access to your topics

Topics in FLO are made available to students 7 days before the start date of the topic.

After most topics end you will have continued access for a further 365 days, after which time you will no longer be able to access your topic or its content.  Before you lose access to your topic it is highly recommended that you make a copy of any content that you might like to refer to later.  You can check when your access is scheduled to expire by looking on your 'my FLO' page

Check when your access ends by checking on your 'My FLO' page.

Organising your topics

FLO initially separates your topics into yearly and 'additional' tabs.  When you 'favourite' topics a 'favourites' tab will be generated also. 

Your topics are divided into tabs

As you progress through your studies from semester to semester your FLO homepage may start to look a little crowded as most of your topics stay active for 365 days after completion. This means at any one time you could have up to two years’ worth of content on FLO.

To simplify your FLO you may like to rearrange the order of your topics, hide some topics from view, or 'favourite' selected topics.

  • How to 'favourite' topics

    First click 'my topics' to view all your topics.

    Select 'my topics'

    Click the yellow star beside the topics you would like to 'favourite'

    Any topic you favourite will appear at the top of your 'my topics' list with a bright yellow star and will appear in your 'favourites' tab.

    You can remove a favourited topic by clicking again on the bright yellow star.

    Favourites topics

  • How to hide topics from view

    First click 'customise this page'.  Customise this page button
    Then, to hide a particular topic from view, select the 'eye' icon beside it. 
    To save your changes click 'stop customising this page'.

    Click the 'eye' icon to hide a topic

    When you have topics hidden, a notice appears above the yearly tabs that informs you of the number of hidden topics. If you wish to unhide a topic, you can unclick the ‘eye’ icon or simply use the ‘unhide all topics’ option on the hidden topic notification.

  • How to reorder your topics

    First click 'customise this page'. Customise this page button
    Then, use the arrow icons beside the topic to click and drag your topic to its desired location.
    To save your changes click 'stop customising this page'.

    Click and drag to move your topic up or down

Personalising your FLO

As a user in FLO you have a profile with a number of settings that control the way FLO displays certain information about you.

Please see the instructions to upload a profile picture and change the colour of your FLO.

  •    Upload a profile picture by first clicking on your name then selecting 'profile' from the drop-down menu. 

    Click your name then choose 'profile'

    Click 'edit profile' on the next page
    Click 'edit profile'

    Upload a profile picture by either using drag and drop or file browse
    Upload a picture by dragging and dropping or using the file browse

    Click 'update profile' to save
    Click 'update profile'

  • Change the colour of your FLO by clicking 'customise this page' on your FLO homepage.
    Select one of the four colour options then click 'stop customising this page' to save your selection.

Select 'customise this page'
Select colour then click 'stop customising this page'

Time zones in FLO

If you are studying online from a different time zone, your Topic Coordinator can provide the best guidance for your success in your topic. There are also things that you can do in FLO that can help you manage your study. 

How is time displayed in FLO? 

FLO reflects the current local time in Adelaide, South Australia.  This is automatically determined by the server that FLO is hosted on.  This time is called server time.  Server time automatically adjusts for Adelaide daylight savings time.   


Why does time matter in FLO? 

Some activities in FLO may ask you to access or submit resources at specific times.  

Examples of these activities are: 

  • Submitting assignments by due dates and times 
  • Submitting draft submissions and reports (e.g.  Turnitin)  
  • Applying for assignment extensions 
  • Participating in synchronous online activities (e.g. Live lecture streaming, Collaborate) 
  • Accessing time-based releases of content and digital resources 
  • Engaging with online activities with specific dates/times for participation 
  • Completing quizzes that have time and date limits 
  • Participating in online scheduled assessment activities 
  • Synchronous collaboration for group work activities 
  • Presentations or consultations with tutors or topic coordinators 
  • Experiencing downtime of FLO or related tools and accessing FLO help and support 

Changing your FLO user profile time zone setting 

light bulbWe recommend that you set your FLO profile time and local computer time to the same local time zone whenever possible.

You can set your own local time zone within FLO.  This will automatically display dates/times in most FLO activities that use dates/times.  This can be helpful if you need to be online at particular times for synchronous online sessions. 

Changing your FLO user profile time zone will affect all your FLO topic sites because the time zone setting is part of your FLO user profile settings.

To change your time zone in FLO 

  1. Look for your name in the top right hand corner of your FLO, and click on the down arrow to open the menu.  Select profile.
  2. In the user details section, click edit profile
  3. Scroll down to the timezone setting and use the drop-down menu to select your local timezone.
  4. Click update profile to save changes.

Some dates and times in FLO are not automatically updated with your FLO user profile time zone  

Not all activities and FLO tools will have dates automatically updated according to your time zone.  These include,

  • Collaborate sessions (set to the timezones on your device)
  • Lecture recordings (set to Adelaide time)
  • Assignment extension requests (set to Adelaide time)

Note: Your FLO profile time-zone will not automatically update when you travel to a new time zone.  If you travel to a new time zone, please make sure you update your FLO profile time zone.

FLO clock block 

Your FLO topic site may have a block on the right that displays a clock.  

image of a clock block

Please be aware that this is provided as a visual guide only and the accuracy of the time may be impacted by your FLO time zone profile setting or your computer/device time zone setting.   Some browser security software may also prevent the clock block from displaying accurate time. 

Your computer

Make sure your computer is set up to use FLO and other Flinders services

Recommended browsers

For using FLO at Flinders we recommend that you use:

Mozilla Firefox (Windows & Mac)

Google Chrome (Windows & Mac)

Other resources

computer icon  Flinders University provides software to students to assist in their studies. Follow this link for the list of available software which includes Office 365 and Endnote. Assistance downloading software is available at Flinders Connect.

wifi icon  Get connected to the Eduroam wireless network on campus or at a participating institution.  Follow this link to simplified set-up instructions.

email icon  Flinders University provides all students with a student email account.  Access to an email account is controlled by the student's FAN (Flinders Authentication Name) and password.  Please see the Student email user guide for more information.

printer icon  Unicard Systems is now providing all student copy and print services throughout Flinders University Adelaide Campuses.  Please see the UniCard website for contact details, services and prices, and to log in to the online printing portal.

Warning! Accessing FLO on older ios devices

If you are experiencing difficulty accessing FLO on an older ios mobile device (like an older iphone or ipad), please ensure you have updated your operating system to ios13.  If you are unable to update to ios13, you may need to use a different device to access FLO.

If you are experiencing difficulty accessing FLO on a macbook, please either (1) upgrade your operating system to ios13 or (2) use a browser other than Safari.

Find the link to your Readings list in your FLO topic page. Your Reading list can include a variety of resources and formats, including textbooks, articles, videos and websites. 

eReadings iconExample Reading list: experience the look and feel of a Reading list along with some tips.

Discover some of the great features that can help with your studies.

-       Request (place a hold) a book from the library directly from your Reading list.

-       Keep track of what you have ‘read’ already.  Tick icon

-       ‘Like’ readings that will be helpful in assessments.  Heart icon

-       Make private notes about your readings.

-       Save citations to your ‘Collection’ to keep after the topic ends.

-       Export citations to Endnote (you can save your PDF’s in Endnote).

-       Export citations to Word in a referencing style that suits your needs.

-       Mark links that are broken in the list

-       Use the Cite it! tool to save items to your collection when browsing the web or searching a database.

Click the Readings link in FLO to access your list. A new page will open to your reading list (the first time you do this you may need to allow access for the page to open).

Your Readings list may be set up in sections organised by week, module or subject.

In each section, you will have a list of citations. To access the full text, click 'View online'. 


 Find some tips on how to best access eBooks here

What if it doesn't work?

If you click the link and any of the following (or something completely different) happens, you can mark the link as broken and the library will review and fix the link.

  • You get asked to pay for the article
  • The link goes nowhere
  • You get an error message that the DOI doesn't exist or server error
  • The link takes you to the library search page with a message resource not available, request via document delivery
  • If the link doesn't open directly to the article or book chapter but to the journal or book cover page you may need to navigate to the resource

It is also possible that there are other links available for the resource. Click on the citation to see more details and check if there is a link with (, this is the preferred direct link to the resource.

 Some citations on your Reading list will have an e-Resources/EZProxy notification before taking you through to the full text. To processed to full-text access: 'Click here to login'

EZProxy notice


Copyright Materials

Some citations on your Readings list may be scans from a book or journal, these items fall under the provisions in the Educational Statutory license contained within the Copyright Act 1968.

For this type of citations a copyright notice will pop up when you click 'View online' and you will need to click continue before you have access to the PDF.

Once you have access to the full text, you will find the download to PDF option on the top right hand side.

Physical items:

Citations for Textbooks, highly recommended texts or chapters that we are unable to share electronically, will display where it is available in the library. You can place a hold request for the book directly from your Reading list. This works in the same way as other library requests and you will receive an email when the book is available for you to pick up.

Step 1)


Step 2)

Choose pickup location


Mark as Broken

If a link is broken or not directing you to the right resource you can mark the link as broken from inside the readings citation. The library will review and fix the link.

Open the citation up by clicking anywhere on it.

Click anywhere in the citation box

Click the Mark as Broken option on the right to notify the library that the link needs updating.

Mark as broken

The library will receive an alert and links are generally resolved within 24 hours Monday – Friday. You may see an ‘access issue reported’ tag if the library is unable to resolve the issue quickly.


Export citations

The Readings system has an export feature that allows you to export citation information to a .lgn file, Word document, PDF file, Excel spreadsheet, RIS file, or to EndNote.

If you export to Word you will have a choice of different referencing styles, these are:

  • American Medical Association
  • APA (American Psychological Association)
  • American Political Science Association
  • American Sociological Association
  • Chicago (Manual of style 16th edition)
  • Harvard
  • IEEE
  • Modern Humanities Research Association 3rd edition (author-date)
  • MLS (Modern Language Association 7th edition)
  • Nature
  • OSCOLA (Oxford University Standard for citation of Legal Authorities)
  • Turabian (8th edition)
  • Vancouver
  • Expanded Reading List style.

Choose export in the options menu (elipses) for the Readings list or the section you wish to export.

From the drop down menu, select the format you wish to export the citations to, and in the case of a Word document, you will be prompted to choose a referencing style.

Export options

*** Please note: for some citations you may need to clean up the URL information, as this can be quite long depending on how the citation has been added to the list.

How do I find my list?

Your list will appear in your FLO topic page – usually the link will be in the first section of your FLO site – look for the Readings list icon 
Readings icon

The Readings list will then appear in a new page. You may need to allow access for the new page to open.

How do I report a broken link?

If you find a link that does not work, you can report it broken by opening the citation up and clicking the Mark as Broken link. The Library checks links reported as broken on a daily basis.

Mark as Broken


How do I request a book?

If the citation is a print book, you can request a library copy directly from your Readings list. Simply open the citation up and click the Request option.

 Click 'request'

You can then choose your pick up location:

Choose pickup location


You will receive an email alert when the item is available for you to pick it up.


Why can’t I access a reading?

It is possible the Reading is still in process or restricted by copyright.

When a Reading is copyright restricted, a flagged note will display advising when the Reading will become available.

 Reading still in process

If you do not see this flag, the Library is still working on getting access to the resource and it should appear within a few days.


No link is showing up, what can I do?

Refresh the page or try using Chrome or Firefox browsers. If you are using Internet Explorer or Edge, you may not see access links to some resources.

Report the issue to the library if you continue having issues in Chrome or Firefox.

How do I keep my private notes?

When the topic is over, you will lose access to the Readings list for that topic. If you would like to keep citations and private notes attached to those readings, you will need to copy the citation to your collection. Using the options ... you can copy an item to your collection, any private notes you have added will stay attached to the citation.

Keep private notes


Why aren't all my Readings online?

Due to some restrictions in licenses and the Copyright Act we are unable to share some resources online, however we will direct you the print resource for the Reading.

I can’t get past the copyright notice for a reading.

Internet Explorer has some issues with displaying copyright materials, please try another browser such as Chrome or Firefox. If you still have trouble please contact the library.

How do I give feedback?

We would love to hear any feedback on what you think about the new Readings lists, you can send us feedback using the feedback form.

Who can I ask for help?

You can visit a Library branch for help at the information desk or contact us via email or phone.


Phone: 1300 354 633 (select 3 for Library)

You can also find some help in Readings, in the 'Useful links' menu under your profile/name in the top right. 

Studying online from outside of Australia

When you begin your topic, your topic coordinator will advise you on the expectations for successfully engaging with the topic and assessment materials. Topic coordinators have tried to ensure teaching content is in a form that should be available in your home country. The Learning Online guide can help you engage in active learning while studying online, and includes success factors such as being present online, self-managing, communicating, participating and reflecting.

Flinders University does not recommend the use of a VPN service. We expect that our systems will be accessible from your location and VPN will not resolve internet performance issues. For best results you will need a reliable fixed line internet connection and use a PC or laptop to access our systems online. Avoid using a mobile phone and mobile network. If you would still prefer to use a VPN, please check your local regulations to ensure that you are allowed to connect to our services in this way prior to making a purchase.

If logging in via the Flinders dashboard (Okta) is problematic, login directly to FLO

  Available technology/service*

  Technology/service may NOT be available

  • FLO
  • Turnitin
  • Student management system
  • Email
  • Lecture recordings
  • Videos in FLO (using Kaltura - Flinders video platform)
  • Collaborate (web conferencing)
  •  Readings (Leganto)
  •  eSAMs
  •  Assignment extension requests
  • Google products (e.g. Google Docs, Sheets, etc)
  • YouTube
  • RPNow (online exams) – only applies to some courses


How to get help

If you are having problems accessing your learning materials, please email the FLO student helpdesk (, including:

  • A description of the problem
  • Your FAN and that you are outside of Australia (overseas)
  • The topic code/name

 Tip: If logging in via the Flinders dashboard (Okta) is problematic, login directly to FLO

Tips for online learning

As well as being prepared to engage with your learning online, below are some tips for you to optimise your online learning experience.



 (web conferencing)

  • Review the help resources and test your system prior to your first Collaborate session
  • Enter the session early to allow plenty of time for setup.
  • A headset with microphone provides the best audio experience.
  • If there is a practice session before the first teaching session, do your best to attend.
  • If your teacher has provided material (video, powerpoint) for watching/reading before session, ensure you do before you join the discussion.
  • Unless asked, keep webcam/video off to minimise bandwith use, upload a profile picture instead of using webcam.
  • Close all other applications on your computer and close other browser windows/tabs.
  • Use a hard-wired (Ethernet) connection, if available.

 Lecture recordings

  • If the video does not play smoothly:

Try the audio only option located below the video. The lecture slides should have been uploaded to your FLO site (contact your topic coordinator if the lecture slides are not available).

Try to download the video (icon top right of video player)

 Videos in FLO
(using Kaltura - Flinders video platform)


  • Video player should auto select appropriate streaming rate based on bandwidth.
  • You can select different stream rates (qualities). After the video has started playing, use the cog icon Grey cog image for Kaltura video settings on the playbar to access these options.

 Readings (Leganto)

  • Look ahead at upcoming readings, access and download in advance.
  • If the reading doesn’t download properly, try again at a different time.
  • If the reading is blocked, not found or is continually problematic, let us know and we will provide an alternative.

 eSAMs & Assignment  extension requests

  • Clear your browser cookies (to fix ‘Disallowed Key Characters’ error).

    Navigate the Assignments chapter using the table of contents

Submitting your assignment

This page will help you with the process of preparing and submitting your assignments in electronic format.

  • For more detailed step-by-step information, click here.  You will need to log into these instructions using your FAN and password.

  • Please use this checklist to ensure that you are organised and avoid any last-minute dramas with assignment submission.
  • You may need to submit your assignment as a PDF file.  Please see our instructions for converting to PDF.

Text Matching Software

Follow this link to the Text Matching Software FLO page for information on:

  • Text-matching
  • Submission of drafts
  • Interpreting the text-matching report
  • Submitting your final assignment

You will need to log into these instructions using your FAN and password.

The Assignment Extension Tool

There may come a time when difficult or unforeseen circumstances may prompt you to request extra time to submit a particular assignment. 

Many, but not all, FLO topics use the Assignment Extension Tool in FLO to manage such requests - please check each topic individually to make sure you are following the correct extension request procedure.

Please see the steps below to request an extension via the Assignment Extension tool in FLO.

  1. If your Topic uses the Assignment Extension Tool in FLO, you will be able to locate it on your Topic homepage

    Assignment Extension tool icon

  2. Log in with your FAN and password (the same as your Okta login).
  3. Click 'Request Extension'

    Click 'request extension'

  4. Complete the online form and click 'submit request' to finalize.

    Note: Make sure you propose a new due date AND time.  The form needs both to submit successfully.

  5. Check the status of your submission in the 'requests of current topic' tab.  Your request will initially have the status of 'pending' - this will update once your teacher has assessed and either approved or declined your request.

    Request submitted sucesfully

If you are granted an extension, but fail to make your submission by the new deadline, you may experience difficulty submitting.  In this instance, please contact your Topic Coordinator.

Assignment Resubmission

Under certain circumstances, you may need to make changes to an assignment submission after you've submitted it for grading.  This could be the case if you accidentally submitted the wrong file, or if your teacher requests that you resubmit the assignment.  In both cases, your teacher will need to manually allow you to make changes to your submission.  This can be accomplished by either reverting your status to 'draft' or by 'reopening' your submission.

If you have arranged a re-submission with your teacher, but do not see one of the below options immediately, please give your Topic Coordinator a little time to make the manual change to your submission.  If you continue to be unable to process your re-submission, please check in with your Topic Coordinator before contacting the FLO Helpdesk for assistance.  

If your assignment has been reverted to draft status

If your teacher has reverted your assignment to draft status, you will see that you once again have the option to 'edit submission' or 'submit assignment'.  To make changes to your assignment, click on the 'edit submission' button.   When you are ready to finalise your submission, make sure you click on the final 'submit assignment' button.

An assignment that has been reverted to draft status

If your assignment has been reopened

If your assignment has been reopened, you will see that your submission status will have changed to 'reopened', and you will be provided new submission options.  You will see your previous attempt at the bottom of the page.

  • Select 'add a new attempt based on previous submission' to copy the contents of your previous submission into a new submission for you to work on.
  • Select 'add a new attempt' to open a blank submission for you to work on.
When you are ready to finalise your submission, make sure you click on the final 'submit assignment' button.

a reopened assignment submission, showing the options to either 'add a new attempt based on previous submission' or 'add a new submission'

     Navigate the Lecture Recordings chapter using the table of contents



Watching Lecture Recordings in FLO

Topics taught at Flinders University that contain a lecture component are generally recorded for use by students. Your topic coordinator will advise you of arrangements for each individual topic. The recording is made available within 24 hours of the lecture concluding and can be accessed through FLO.

Before attempting to stream lectures it is important to ensure your computer has the latest version of Adobe Flash installed and that your internet connection speed is fast enough (1 Mb/sec minimun is recommended). If your internet connection is not fast enough to view the stream you can download a copy of the lecture recording for use in other media player software: see download or Pod / vodcast lectures.

1. Once you have logged into FLO, select the Topic for which you want to view a lecture. Each Topic will be organised into weekly modules.
You will notice links entitled ‘Lecture recording’. Although each week’s lecture will appear under each week’s separate module, the name of the link will always indicate the time of day, the date and the location where the recording was made. To access the recording click the link. 

lecture recordings in a weekly module view

2.A video window will appear in the middle of the screen. To view the lecture, simply click the play button and the lecture will begin streaming.
If you'd prefer to listen just to the audio you will find the audio module in the bottom left corner of the video window. If you have any problems 
contact the FLO Helpdesk.

an image showing the controls used to watch lecture recordings.  left to right: listen to audio only.  Play / pause.  Skip back.  Speed up / slow down.  Full screen.  Downbload.

Download or pod/vodcast lectures

Flinders makes all lecture media downloadable to all students. This is beneficial if your internet connection isn't suitable for streaming, or you want to watch the lectures again later without an internet connection. These files are provided in the form of Podcasts (Audio only) and Vodcasts (Video). The files can be viewed at any time on desktop computers, laptops, tablets and smartphones. You can also subscribe to Topic Podcasts/Vodcasts in software, such as iTunes, which will automatically download new lecture recordings as they become available.

Download individual lecture recordings 

Each lecture recording can be downloaded as an individual .mp4 file by clicking the 'download' button in the top right of the recording window. download symbol
Lecture recording button at the top right of the lecture recording window A kaltura video with download option in the top right corner

The file download location will depend on your browser and device set-up, and might sit at the top or bottom of your browser window.
If you can't see the file, check your downloads folder.

downloaded file locations in different browsers

Subscribing to Podcasts/Vodcasts

You can subscribe to Podcasts/Vodcasts within FLO. You will need to do this in each topic for which you wish to subscribe.
Note: this feature is only available for 'Lecture Recordings' proper.  Look for the yellow and white icona yellow and white lecture recording icon

1. Once inside a topic on FLO select any lecture recording to reach the lecture stream window.

2. Beneath the video window you will see the options "subscribe to" and "open in itunes". 

audio symbol
Note: Select a podcasting option if you just want the audio onlyaudio symbolSelect a vodcasting option if you want the video toovideo symbol

To subscribe directly via iTunes, click either "open in iTunes: Podcast" or "Open in iTunes: Vodcast".

Click 'podcast' or 'vodcast' then open in itunes

To subscribe using an alternate podcasting platform, select 'subscribe to: podcast' or 'subscribe to: vodcast'.  Copy the url from the address bar and paste it in to your chosen podcasting software's url subscription option.

    Navigate the More FLO chapter using the table of contentstile 4 - more



Collaborate is an online live collaboration space integrated within FLO.  It has a range of functions, including chat, audio, video, and screen-sharing.

Collaborate is a multi-purpose tool with many uses.  You may use it to participate in an online lecture or tutorial, present a presentation, participate in direct consultation with a teacher, or hold a group discussion.

For your information!  We strongly recommend that you use Google Chrome to access Collaborate.  Set Google Chrome to automatically update so that you always have the most recent version

Enter your topic in FLO and look for the Collaborate icon.  Click on the purple Collaborate icon to enter

collaborate icon in context among other activities on the FLO page

Your teacher will schedule Collaborate sessions to be held at specific times on specific dates.  By default, scheduled sessions open 15 minutes before the session start time

To join a scheduled session, wait until the session opens (is in progress) then click on the session name.  You will then see the option to join session.

click on session to enter

Click 'join room' to enter

To join a session that forms part of a recurring series, click on the down arrow next to the series to reveal the sessions within.  Click on the session to join.
    a gif showing how to click on the down arrow next to a recurring session series to see the individual sessions

If joining the room outside of a scheduled session, click 'Course Room' then 'join course room'

Tip: Make sure you plug your webcam and microphone / headset into your device before you enter Collaborate.  If you plug these in during the session, Collaborate may struggle to locate them.  If plugging in new equipment, just quickly exit and re-enter the session to make sure Collaborate recognises it.

To set up your audio and video, click on 'my settings and status' and then the settings cog.  Select 'set up your camera and microphone' from the menu that opens.

Click 'my status and settings' then the 'settings' clog   Click 'set up your camera and microphone'

You may need to give permission for Collaborate to access your microphone and camera. 
This may look different depending on your browser.  Please remember that Google Chrome is the preferred browser for using Collaborate.

an image showing how to give a browser permission to access camera and audio  

Watch the audio bar moving as you speak to ensure that your mic is working.  If you have more than one microphone available, select it from the drop-down menu. 
Click 'yes - its working' when you are happy to proceed

A .gif showing the audio test bar responding to noise through a microphone

Watch the video test and make sure you can see yourself in your webcam.  If you have more than one webcam available, select the correct one from the drop-down menu. 
Click 'yes - its working' when you are happy to proceed.

A .gif showing the video test window.

To test your speakers, play something with sound (like a song or a youtube video) and make sure you can hear it.  If you cannot hear it, make sure you have your volume turned up and un-muted.

Your microphone and webcam will not audible or visible until you chose to share them.

A gif showing how to click 'share audio' and 'share video'

Toggle the audio and video icons to start and stop sharing.

As a participant in a Collaborate session, basic tools that you might use include audio, video, chat, raise hand and set status and feedback.
For a full-list of tools, see the following webpage

  • Toggle the share audio button to turn your microphone on and off     mic off icon   mic on   

  • Toggle the share video button enable and disable your webcam     camera off   camera on

  • To text chat, open the Collaborate panel and select the Chat tab.     open collaborate panel
    Type your message into the chat bar, or select an emoticon.  Press enter to send your message.

chat and emoticons


  • Raise your hand to indicate that you would like to answer a question, or to get the attention of a moderator.

 raise hand

  •  Set status and feedback to show how you feel, or to indicate if you are away from your computer.
    Feedback statuses are temporary, and display for less than a minute.

set status and feedback   statuses

  • To facilitate collaboration within smaller groups of students, your teacher may set up and assign you to a breakout room within the Collaborate session.  Each breakout room has its own private chat, audio, video, whiteboard, and application sharing.  Your teacher can move between groups to facilitate.  For more information about breakout rooms, click here.


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Your teacher may choose to record your Collaborate sessions, and make them available to watch later.

Collaborate recordings can be both watched online or downloaded.  For instructions, watch the short video below.
Please note that the 'download' option may not appear if your teacher has chosen not to enable it.

view recordings

By default, Collaborate will only display recordings from the last 30 days.  To view an older recording, select recordings in a range from the drop-down menu then use the calendar to broaden the date range

select recordings in a range from the dropdown menu   set dates in calendar


General tips

  • Preferred Browser.  Google Chrome is the recommended browser for using Collaborate.  Collaborate works best in recent versions of your browser, so update your browser if you are using an older version. If trying an alternate browser, we recommend Mozilla Firefox.
  • Only turn on your microphone or webcam when you need to.  Multiple audio and webcam streams can cause excessive bandwidth consumption, with the potential to cause problems for you and other participants.  Leave your webcam off unless you need it.

an icon depicting the act of hearing Having trouble hearing? 

  • Check your volume control. 
    You will find volume controls in Collaborate itself, on your computer, and sometimes on your headset.  Check them all!
    Tip: Check if you can hear other audio through your speakers or headset - play some music or a youtube video with audio as a test.

    settings cogspeaker volume Check computer volume 

  • We are currently aware that users of Internet Explorer may have difficulty hearing in Collaborate.  If you are using Internet Explorer, please switch browsers.
  • After checking all the above, if you are still having trouble hearing participants in Chrome, try clearing your cache. Instructions on how to do this can be found here.

an icon depicting the act of hearingHaving trouble being heard?

  • Do you have a microphone connected?  If your device does not have an inbuilt microphone, please connect a headset with a microphone.
    If you don't have a microphone, others in Collaborate will not be able to hear you.
  • Make sure you have enabled your audio by checking that the audio icon is green.  mic on
  • Perform the audio test detailed in the 'set up your audio and video' tab above. 
  • If multiple microphones are available on your device, make sure you have selected the right one from the drop-down menu.
  • Check your microphone volume in Collaborate.
settings cogmicrophone volume

  • Double check your microphone hasn’t been blocked by your browser. Look for a padlock or camera icon in your URL bar. Clicking on this icon will open settings where you can adjust permissions. See an example of this in the tab “Set up your audio and video”. 

camera iconCamera not working?

  • If you are confident your camera should be functioning but Collaborate does not recognise it, make sure your camera isn’t being blocked by Chrome. You can check this here: chrome://settings/content/camera. If Collaborate is listed as blocked, click link to see permissions and change Camera permissions to “Allow”. Once this is done, restart Chrome and attempt to access Collaborate using video again. More troubleshooting advice can be found here.

Can’t see your Collaborate session, even though other students can?

  • Settings on your device, such as the time set and time zone you are in, can affect your ability to view available sessions. If you know a specific session should be showing when you enter Collaborate, but you can’t see it, look at your time and time zone. Are they both correct? Even if they are, it is worth switching to another time zone and then switching back to the correct time zone in order refresh the system. Once this has been done, open Collaborate again and see if your session has appeared.

Can't see your Collaborate session, even though you know one is scheduled?

  • Each Collaborate space has a 'course room' which is available at all times.  Rather than scheduling separate sessions, your teacher may choose to use the Course Room for your class.  If you know you have a Collaborate session that should be in progress, but you can't see a session listed, click into the Course Room to see if your teacher and fellow students are meeting there.  

Being prompted to login?

  • You do not need to login to Collaborate when you access it via FLO, however refreshing the 'sessions' list may result in redirection to a login screen.
    To resolve this issue, please close the tab in your browser, then re-enter Collaborate via your Topic page.

    Blackboard collaborate login page

Struggling to stay connected? 

Collaborate allows users to listen / talk into a session by dialing into a telephone number and enter the session PIN (please note: each pin is unique to a session and an individual user in that session) - commonly referred to as teleconferencing. This is useful if a participant does not have the correct equipment, or is struggling to enable their microphone.

Each participant receives a unique PIN for each session they enter (PIN is available within the Session Menu) and can dial into a local or international number to participate within the session. For help using this functionality click here 

The local number for Adelaide is +61 8 7100 1859.  Call charges will apply.

course room with phone number and pin

Trying to log onto FLO but keep being taken to Collaborate instead?

  • Try clearing your cache. Instructions on how to do this can be found here.
  • Can I use Collaborate on my tablet or phone?  an icon with an image of a tablet and a mobile phone
    Yes you can, although you may find that you prefer to access Collaborate on a device with a larger screen.

  • Do I need to use an app to access Collaborate on my device?

    Accessing Collaborate on your mobile device is just like accessing Collaborate on your laptop or computer, you will not need to download an app.

    We recommend that you avoid using the Okta mobile app to access FLO then Collaborate, instead, access FLO directly via your browser.
    For an ipad or iphone use Safari, for other devices use Google Chrome.

    Open your browser, navigate to your FLO topic and locate the Collaborate icon inside.  Click on the session and select ‘join session’.

  • Tips for using Collaborate on iOS devices (iphone or ipad) 

    While we normally recommend that you use Google Chrome to access Collaborate, if you are using an iOS mobile device you will need to use Safari instead.
    safari logo

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Can I use Collaborate on my tablet or phone?

Yes you can, although you may find that you prefer to access Collaborate on a device with a larger screen.

  • Do I need to use an app to access Collaborate on my device?

Accessing Collaborate on your mobile device is just like accessing Collaborate on your laptop or computer, you will not need to download an app.
We recommend that you avoid using the Okta app to access FLO, instead, access FLO directly via your browser (for an ipad or iphone use Safari, for other devices use Google Chrome).

Open your browser, navigate to your FLO topic and locate the Collaborate icon inside.  Click on the session and select ‘join session’.

Tips for using Collacborate on iOS devices (iphone or ipad)

While we normally recommend that you use Google Chrome to access Collaborate, if you are using an iOS mobile device you will need to use Safari instead.

Quizzes quiz icon

  • Google Chrome and Firefox are the preferred browsers for accessing FLO, and in particular, accessing quizzes.   
    The use of Safari is not recommended.

  • Before you start a quiz, make sure you check how many attempts are allowed, and any time limit set. 
    In the example below, only one attempt is allowed, with a one hour time limit.  

Number of attempts allowed, quiz open and close times, time limit, attempt quiz now button

Note: If your quiz has a time limit, you will see a 'time left' timer counting down to the right of your screen.  Please note that the timer will continue to tick down even if you close the quiz.  You can't stop the clock by closing or exiting the quiz attempt.

  • When you are ready to start your quiz, click attempt quiz now.  attempt quiz now button

  • Navigate your way through the quiz by using the 'next' and 'previous' buttons, or by using the 'quiz navigation' panel. 
    Please do not use the 'back' or 'forward' buttons in your browser while completing a quiz.

Layout of a quiz including timer

Please note: your teacher may set your quiz to be 'sequential', meaning you must answer the questions in order without the option to go 'back'. 
Your teacher will normally let you know if this is the case, but you will also notice there is no 'back' button and that the quiz navigation shows the questions with the top half coloured light grey. quiz navigation panel showing questions with the top half shaded grey

  • The Quiz Navigation Panel will count down the timer, letting you know how much time you have left.

  • Your answers will auto-save every minute and each time you move to a new page

  • When you are finished, click finish attempt, then submit all and finish.

finish attempt buttons       Click 'submit all and finish' to finalise your quiz attempt

  • If you experience technical difficulty during a quiz, you may need to refresh your page or try an alternate browser.  Remember that Google Chrome and Mozilla Firefox are recommended browsers, and please avoid using Safari.

    Before you do so, its a good idea to take a screenshot of any answers on the current page, as they may not be saved.  If you encounter an error message, its a good idea to screenshot that too.

  • If you have a computer/browser/internet issue and you leave FLO, you can log back into FLO and you will be able to continue the last attempt provided the time limit or availability period hasn’t ended, in which case the quiz will have automatically submitted. 'continue the last attempt' button

    The quiz countdown timer will continue, so you should re-establish access as soon as possible. (Note, you can use a different browser or a different computer.)

  • If  you can't see the quiz timer or navigation panel, it might be that you've hidden your blocks.  Click 'show blocks' to un-hide the timer and navigation section of the quiz.  show blocks 
  • The specific feedback settings your teacher chooses will determine the types of feedback available after you finish your quiz, and also when they become available to you.  
  • You might find that can review your quiz attempt or see your grade as soon as you finish the quiz, or these could become available to you later at your teacher's discretion.  

  • Please see the below example quiz summary screen, where the options to view 'marks', 'grade' and to 'review' are available.  
    A screenshot of a students quiz results summary showing the 'grade', 'marks' and 'review' options

  • Click 'review' to see detailed feedback.  The type of feedback available can vary, and will be chosen by your teacher

  • terst

What is a forum?

A forum is a place to communicate ideas and thoughts. Generally each of your topic's will have a number of forums in which you can communicate with other students and the teaching staff. Some topics also utilise forums for assessment purposes.

What is it for?

Forums have many uses, such as

  • A social space for students to get to know each other
  • For topic announcements (using a news forum with forced subscription)
  • For discussing topic content or reading materials
  • For continuing online an issue raised previously in a face-to-face session
  • For teacher-only discussions (using a hidden forum)
  • A help centre where tutors and students can give advice
  • A one-on-one support area for private student-teacher communications (using a forum with separate groups and with one student per group)
  • For extension activities, for example ‘brain teasers’ for students to ponder and suggest solutions to

Keeping track of new posts

When visiting your FLO topic, you will be visually alerted to the presence of new forum posts.  A message next to the forum will notify you of unread posts.

unread forum post notifications appear beside each forum

You can also subscribe to a forum to receive notification of new posts.  Some forums, like the Announcement forum, are set to 'forced subscription' mode, and will automatically be set to send email notifications.  Other forums may have optional subscription.

To change your forum preferences, click on your name at the top right of your screen then select preferences then forum preferences.  Here you can select the type of email notifications you would like to receive (individual emails or a daily digest), and edit your auto-subscription setting.

To edit your subscription to a specific forum, enter that forum then look to the administration menu then forum administration.  If Optional Subscription is enabled, you may be able to subscribe or unsubscribe.

The Announcement forum is found in most topics, and is used by your teacher to post important announcements or updates.

The announcement forum in your FLO topic

By default, the announcement forum is set to 'forced subscription' mode, meaning you will receive email notifications of all Announcements to your University email address.  

Unlike many other forums, the Announcement forum does not support replies.
The announcement forum in your FLO topic
The announcement forum link in a FLO topic

How do I use it?

When posting to any forum activity, make sure you follow appropriate online behaviour.  See the University's Netiquette guidelines for more information.

If a discussion forum has been set up in your topic. Click on the heading to begin reading posts or posting yourself. This is an example of what it may look like,

You can subscribe to a forum to receive notifications of new forum posts by first entering the forum then clicking on the Administration drop-down menu. 
Please note:
 A teacher can set the subscription mode to optional, forced or auto, or prevent subscription completely.

subscribe to forum

To post to a forum, first you will need to locate it in your FLO topic page.  Click on the title to enter the forum.

a forum available from a topic page

  • If discussion has already started, you will see a list of ongoing discussions. 
a list of ongoing discussions within a discussion forum

  • To read or reply to an ongoing discussion, click on the name of the discussion. 

click on the name of a discussion to enter it

  • To post a reply, look for the reply option at the bottom right of the post.

the reply option, located at the bottom right of a post

  • If you wish to start a new discussion, click Add a new discussion topic.
the 'add a new discussion topic' button within a forum

  • Enter your post's subject and message
When posting to any forum activity, make sure you follow appropriate online behaviour.  See the University's Netiquette guidelines for more information.
TIP:  You may like to compose your blog post in a program like Word, and copy and paste your text into the message field once you are ready to post.

  • When you are ready, click post to forum.
Write your forum post - 'subject' and 'message' fields highlighted

You have 15 minutes to edit your post after clicking the 'post to forum' button.  After this time has lapsed you will not be able to make any further changes.
If you need to delete your post for any reason, and the 15 minute window has lapsed, please contact your Topic Coordinator directly for assistance.

If you use the HTML editor for a prolonged period of time you may experience a time-out. If this occurs, log back into FLO and straight back to the content you were editing.  FLO will try to auto-recover your content.  If you fail to log back in or if you navigate away from the content it will not be recoverable.



The grey 'add a new discussion topic' button

Write your forum post subject and message.  When ready, click post to forum.

TIP:  You may like to compose your blog post in a program like Word, and copy and paste your text into the message field once you are ready to post.
You have 15 minutes to edit your post after clicking the 'post to forum' button.  After this time has lapsed you will not be able to make any further changes.

Write your forum post - 'subject' and 'message' fields highlighted





A Question and Answer forum is one where you are asked to reply to a specific post before you can see the replies posted by other students.  

Question and Answer forums can be identified by the text reading 'this is a question and answer forum.  In order to see other responses to these questions, you must first post your answer'.

A question and answer forum can be identified by the text 'this is a question and answer forum'

To read the original post, click on its discussion title.  Read the post, then click the reply button below to the right.

click 'reply' to post your answer

Your post will be visible to other students after the 15 minute editing window has lapsed.  Wait for the 15 minute window to lapse to see other student's posts.


If you see the text 'there are no questions yet in this forum', this indicates that your teacher has not yet posted a discussion for you to respond to.  Please let your teacher know if you see this message.
Text reading 'there are not questions yet in this forum'


Blog tool The blog icon

To contribute a post to the blog, click new blog postnew blog post button

Enter a title and message, plus any tags or attachments required.  Click add post when you are ready to finalise your post.

how to enter blog post content.  Enter a title.  Enter a message.  Add any tags and attachments.  Click 'add post'

To add a comment to a blog post, click add your comment.

'add your comment' option available beneath the message text

Html editors / wikis

Whenever you post to a discussion forum, create a wiki page and in many other situations, you will see the HTML Editor.

To learn how to structure your wiki, please see our 'adding pages and content' guide.

You can also use the html editor to embed a youtube video, or to share a video uploaded to your My Media.

If you use the HTML editor for a prolonged period of time you may experience a time-out. If this occurs, log back into FLO and straight back to the content you were editing.  FLO will try to auto-recover your content.  If you fail to log back in or if you navigate away from the content it will not be recoverable.

It is recommended that you compose your content outside of the HTML editor - in a word document for instance.  You can then copy and paste your content into the HTML editor when you are ready to post or submit.

Mahara ePortfolio

Click the following link for information about the Mahara ePortfolio.

To request an increase to your Mahara ePortfolio storage capacity, please complete this online form and select 'FLO' from the Area menu. 

Your grades in FLO

  • Your assessment grades are made available in FLO once your teacher has released them. Click on the assessment activity to view the grade, or visit the topic Gradebook.

  • For your final topic grades, please visit the Student Information System via the Okta Dashboard.  For more information, please see the exams, assessment and results webpage.

Semester 1 2020 exams will be conducted online in FLO. An exam may be in the form of a quiz, an essay response or another online method. 


Before you take an online quiz or exam, there's some important preparation you can do: 

  • Familiarise yourself with the exam rules and information provided by your Topic Co-ordinator in the lead up to the exam. These will give detailed information about the exam conditions, such as how long you will have to complete the exam, or what reference materials are permitted (if any).

  • Charge your device fully ahead of your exam

  • Recommended browsers to use with FLO are Google Chrome and Mozilla Firefox

  • Download a second browser onto your device (e.g. Google Chrome and Mozilla Firefox), in case you encounter technical issues and need to switch to a different browser during your exam

  • Start your computer or laptop up well ahead of your exam to check for any updates that may interfere with your exam

  • Check for any scheduled or planned network or power outages in your local area from your internet service provider's website or your electricity supplier's website ahead of your exam start time

  • Learn how to use your smartphone as a wifi hotspot in case your internet connection drops out on your computer

tab 1

If your exam is structured as an online quizquiz icon, you can find information about navigating and completing quizzes here.
If your exam is structured as an online assignmentassignment icon, you can find information about submitting your assignment file here.

If you encounter an error in the content of your exam questions, you should:

1.     Re-read the question carefully a few times.

2.     Make your best attempt at an answer.

3.     Take a screenshot or note which question contained the error.

4.     If the suspected error is such that you cannot attempt an answer, leave the question and continue with the rest of the exam.

5.     Once you have completed the exam, report the error using the Online Examinations Incident Report form

If you need to leave the exam for medical, compassionate or technical reasons, you will need to submit an Online Examinations Incident Report form.

If you encounter an error in the content of your exam questions, you should:


1.     Take a screenshot or note which question contained the error

2.     Answer the question to the best of your ability

3.     Continue with your exam

4.     Once you have completed the exam, report the error using the Online Examinations Incident Report form

If you need to leave the exam for medical, compassionate or technical reasons, you will need to submit an Online Examinations Incident Report form.

tab 2

If you run into technical difficulties during your exam, please first take a moment to record the incident or difficulty, then try the following trouble-shooting tips.

  • First, make note of the issue and record any useful screenshots.  If you choose to report the issue later, these details will be very useful

  • If you are undertaking a 'quiz' examquiz icon, please see our quiz page for specific information and troubleshooting
  • If you are undertaking an 'assignment' examassignment icon, please see our Assignment page for specific instructions and troubleshooting

If you have attempted the self-help tips above, and still require assistance, please contact the FLO Student Help Desk.  The Help-desk is currently available during business hours (Australian Central Standard Time).


The FLO Student Helpdesk can answer non-course related questions, such as difficulties accessing FLO topics and modules, uploading assignments, or if you are unsure how to use the tools within FLO, such as quizzes and discussions. 

For questions about your topic content, assessment or due dates, contact your Topic Coordinator.

When contacting the FLO Student Helpdesk, please make sure you include the information we need to help you.  Please clearly identify yourself, tell us which topic you need help with, and clearly identify the relevant assignment, lecture recording, etc.  Any screenshots you can provide are most appreciated.

email icon email
email iconcall 1300 354 633 (press 3 for FLO assistance)
email iconsubmit our online form.  Select 'FLO' from the area menu.
information desk iconWe are open during Library hours of operation - check today's hours here.

See Learning Online: Guidelines, Tips and Support for tips on studying in an online environment.

Contact Ask Flinders for information about enrolment, class registration or fees, or to submit a support request.

Contact the Student Learning Centre for help with study skills such as academic writing & referencing.