Topic: FLO Student Support, Module: Contact the FLO Student Helpdesk

Main topic page

General

Introduction to FLO and studying online

Watch our short introductory video and learn more about logging in and accessing FLO. If you are studying from overseas, make sure you check out our specific advice for those studying online from outside of Australia.

If you are new to learning online, or would just like to know more about FLO, check out our Learning Online FLO topic.

Essential reading materials

The essential reading materials selected by your topic coordinator for your topic, including books, book chapters journal articles and videos, are mostly available in a one-stop shop we call Readings.

Look for the black and white Readings icon in your topic, or click through to learn more.

Access and Organise your topics
Topics will normally appear on your FLO 7 days before they start. Customise your FLO dashboard to suit your display preferences and highlight the topics most important to you

Set up your time zone
Check your time-zone settings to make sure that FLO reflects your local time zone

Upload your profile picture
Help others in your topic get to know you better by putting a face to your name

Contact the FLO Student Helpdesk
The FLO Student Helpdesk can answer non-course related questions, such as difficulties accessing FLO topics and modules, uploading assignments, or if you are unsure how to use the tools within FLO, such as quizzes and discussions.

For questions about your topic content, assessment or due dates, contact your Topic Coordinator.

When contacting the FLO Student Helpdesk, please make sure you include the information we need to help you. Please clearly identify yourself, tell us which topic you need help with, and clearly identify the relevant assignment, lecture recording, etc. Any screenshots you can provide are most appreciated.

email flo.student@flinders.edu.au
call 1300 354 633 (press 3 for FLO assistance)
submit our online form. Select 'FLO' from the area menu.
We are open during Library hours of operation - check today's hours here.
- For IT support and assistance with your FAN, password, email and multi-factor authentication contact the Information & Digital Services (IDS) team.
- See our Learning Online topic for tips on studying in an online environment.
- Contact Ask Flinders for information about enrolment, class registration or fees, or to submit a support request.
- Contact the Student Learning Support Service for help with study skills such as academic writing & referencing.