Topic outline

  • FLO current issues and scheduled maintenance

    • Scheduled maintenance: Collaborate - Wednesday, 9 January 2019

      Maintenance window: 4:30am to 6:30am Wednesday, 9 January 2019  (Adelaide time)

      Impact: Collaborate users may experience intermittent availability during the maintenance window.

      Blackboard Collaborate will be performing an emergency hotfix during our standard maintenance window on Wednesday, January 9, 2019.

    • Collaborate microphone issues with Firefox 61

      We have received reports that Collaborate users using Firefox 61 and above cannot be heard by other session attendees.
      If you are using a microphone in your Collaborate session, please use an alternative browser until this issue is resolved.

    • Recently resolved issues

    • Scheduled maintenance: Turnitin - Sunday 6 January 2019

      Turnitin will be undergoing maintenance between 2:30am - 10:30am Sunday 6 January 2019  (Adelaide time).

      The creation of new text-matching reports for drafts and assignment submissions made during this maintenance window may be delayed. Viewing text-matching reports may also be unavailable during this outage window.

      Restricted Available until 6 January 2019, 5:00 PM

    • Scheduled FLO maintenance 19 December 2018

      FLO will be unavailable from 8:30pm Wednesday 19th December until approximately 8:30am Thursday 20th December (Adelaide local time).

      During this time, you are still able to access enrolment, email and other essential services through the FLO homepage.

      Restricted Available until 20 December 2018, 12:30 PM

    • Scheduled maintenance: Collaborate - Thursday 1 November 2018

      Maintenance window: 1:30am to 5:30am Thursday 1 November 2018 (Adelaide time)

      Impact: Collaborate users may experience intermittent availability during the maintenance window.

      The Collaborate November update will be deployed on the Sydney data centre on 1st November. This update includes:

      • You can now upload SRT caption files to recordings. From Recordings, find the recording you want, open the Recording options menu, and select Add caption source.
      • You can now see when someone is typing in chat. Monitor chat to see if someone is about to ask a question or make a comment.


    • Issue with FLO Groups

      An issue was identified with the FLO student data feeds early in the morning of Monday 24 September 2018. Access to FLO (Student Two) groups has now been restored.

      The affected groups included all Student Two groups such as tutorials, lectures, workshops etc. Please resume use of FLO groups as normal. 

      An ALT version of every Student Two group has been created, where you can access content created between 1.30 am Monday 24 Sep and 11pm Thursday 29 Sep (Adelaide time). These ALT groups should only be used to access content, not ongoing learning and teaching activities. See here for more information.

    • Report an issue

      If you are experiencing an issue with FLO that is not listed here, please contact us:

      Staff: Contact your College FLO support team

      Students:
      Website: FLO Student Support
      Email: flo.student@flinders.edu.au
      Internal: 15378
      External: 1300 354 633