×Kaltura/My Media Processing Issues (Update Wednesday, 23rd September, 5:20 pm)Our vendor continues to apply fixes and optimisations to our Kaltura environment. System performance is generally much better, however, we are still seeing a few issues. We are working with our vendor to address these issues, and continue to monitor the situation.
Access to FLO (Student Two) groups has been restored. These groups in FLO are created by Student Two and include groups such as tutorials, lectures, workshops etc. Please resume use of FLO groups as normal.
An ALT version of every Student Two group has been created, where you can access content created between 1:30 am Monday 24 September and 11:00pm Thursday 27 September (Adelaide time). These ALT groups should only be used for to access content, not ongoing learning and teaching activities.
Early Monday morning there was an issue with generation of the hourly student data feed from Student Two which resulted in data corruption. Consequently Student Two groups were deleted in FLO. The next hourly student data feed was generated correctly and hence groups were recreated in FLO but without all of the associated content.
The FLO team have worked with the vendor to restore access to FLO Student Two groups and related content.
What will I see?
In your group administration page you should now see two sets of Student Two groups (eg. tutorials, workshops etc). One set is named with the prefix ALT. These groups contain content created between 1:30 am Monday 24 September and 11:00pm Thursday 27 September (Adelaide time). These ALT groups should only be used to access content and should not be used for continuing learning and teaching activities.
The other set will not contain the ALT prefix. These groups contain content up to 1:30am Monday 24 September. Ongoing learning and teaching activity should occur in these groups.
Are my user-created groups affected?
No. User-created groups in FLO were not affected by this issue.
What do students have to do?
Nothing. Students should be in the right Student Two group and should be able to continue participation in FLO group activities without any special action.
What tools were affected?
The following activities in FLO were affected. Any activities that used Student Two groups, including:
groups overrides on quizzes and assignments
In some cases there may have been an impact on students' ability to submit assessments, or access content related to their study. Teaching staff may need to consider applying special consideration for any students adversely affected.
What if I need help?
For further assistance please contact the eLearning team in your college.