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FLO Student Support


Site: Flinders Learning Online
Topic: FLO Student Support
Book: FLO Student Support
Printed by: Guest user
Date: Saturday, 19 October 2019, 9:49 PM

    Click the links below to navigate the FLO Basics chapter.

    - Introduction to FLO - video

    - Logging into FLO - your FAN and password

    - Your topics in FLO

    - Personalising your FLO

    - Your computer

     - Your Readings

Introduction to FLO - Video

New to Flinders? Watch these short videos to find out about using FLO (Flinders Learning Online).

Logging into FLO - Your FAN and Password

Your Flinders Authentication Name (FAN) and its associated password is your key to computer-based resources and services at Flinders University, including FLO. 

Your FAN is also your user name for logging into the OKTA Single Sign on Dashboard (

Your FAN is constructed from the first four characters of your surname (family name) followed by four numeric digits to make each FAN unique. If your surname has less than four characters then your FAN will have less characters as appropriate. As an example, the FAN for the seventeenth person with a surname beginning with the letters Blog within the University would be blog0017.  If you have previously studied or worked at Flinders under a different name, your FAN may reflect your previous name.

If you have forgotten your FAN or need to activate it, please follow this link:

If you have forgotten your password go to the Okta sign in page at  and select Need help signing in?

Your Topics in FLO

Access to your topics

Topics in FLO are made available to students 7 days before the start date of the topic.

After topics end you will have continued access for a further 365 days, after which time you will no longer be able to access your topic or its content.  Before you lose access to your topic it is highly recommended that you make a copy of any content that you might like to refer to later.  You can check when your access is scheduled to expire by looking on your 'my FLO' page

Check when your access ends by checking on your 'My FLO' page.

Organising your topics

FLO initially separates your topics into yearly and 'additional' tabs.  When you 'favourite' topics a 'favourites' tab will be generated also. 

Your topics are divided into tabs

As you progress through your studies from semester to semester your FLO homepage may start to look a little crowded as most of your topics stay active for 365 days after completion. This means at any one time you could have up to two years’ worth of content on FLO.

To simplify your FLO you may like to rearrange the order of your topics, hide some topics from view, or 'favourite' selected topics.

  • How to 'favourite' topics

    First click 'my topics' to view all your topics.

    Select 'my topics'

    Click the yellow star beside the topics you would like to 'favourite'

    Any topic you favourite will appear at the top of your 'my topics' list with a bright yellow star and will appear in your 'favourites' tab.

    You can remove a favourited topic by clicking again on the bright yellow star.

    Favourites topics

  • How to hide topics from view

    First click 'customise this page'.  Customise this page button
    Then, to hide a particular topic from view, select the 'eye' icon beside it. 
    To save your changes click 'stop customising this page'.

    Click the 'eye' icon to hide a topic

    When you have topics hidden, a notice appears above the yearly tabs that informs you of the number of hidden topics. If you wish to unhide a topic, you can unclick the ‘eye’ icon or simply use the ‘unhide all topics’ option on the hidden topic notification.

  • How to reorder your topics

    First click 'customise this page'. Customise this page button
    Then, use the arrow icons beside the topic to click and drag your topic to its desired location.
    To save your changes click 'stop customising this page'.

    Click and drag to move your topic up or down

Personalising your FLO

As a user in FLO you have a profile with a number of settings that control the way FLO displays certain information about you.

Please see the instructions to upload a profile picture and change the colour of your FLO.

  •    Upload a profile picture by first clicking on your name then selecting 'profile' from the drop-down menu. 

    Click your name then choose 'profile'

    Click 'edit profile' on the next page
    Click 'edit profile'

    Upload a profile picture by either using drag and drop or file browse
    Upload a picture by dragging and dropping or using the file browse

    Click 'update profile' to save
    Click 'update profile'

  • Change the colour of your FLO by clicking 'customise this page' on your FLO homepage.
    Select one of the four colour options then click 'stop customising this page' to save your selection.

Select 'customise this page'
Select colour then click 'stop customising this page'

Your computer

Make sure your computer is set up to use FLO and other Flinders services

Recommended browsers

For using FLO at Flinders we recommend that you use:

Mozilla Firefox (Windows & Mac)

Google Chrome (Windows & Mac)

Other resources

computer icon  Flinders University provides free software to students to assist in their studies. Follow this link for the list of available software which includes Office 365 and Endnote. Assistance downloading software is available at Flinders Connect.

wifi icon  Get connected to the Eduroam wireless network on campus or at a participating institution.  Follow this link to simplified set-up instructions.

email icon  Flinders University provides all students with a student email account.  Access to an email account is controlled by the student's FAN (Flinders Authentication Name) and password.  Please see the Student email user guide for more information.

printer icon  Unicard Systems is now providing all student copy and print services throughout Flinders University Adelaide Campuses.  Please see the UniCard website for contact details, services and prices, and to log in to the online printing portal.

Find the link to your Readings list in your FLO topic page. The new Readings system combines the library textbook lists with your eReadings and other resources.

eReadings iconExample Reading list: experience the look and feel of a Reading list along with some tips.

Discover some of the great new features that can help with your studies.

-       Request (place a hold) a book from the library directly from your Reading list.

-       Keep track of what you have ‘read’ already.  Tick icon

-       ‘Like’ readings that will be helpful in assessments.  Heart icon

-       Make private notes about your readings.

-       Save citations to your ‘Collection’ to keep after the topic ends.

-       Export citations to endnote (you can save your PDF’s in Endnote).

-       Export citations to Word in a referencing style that suits your needs.

-       Mark links that are broken in the list

-       Use the Cite it! tool to save items to your collection when browsing the web or searching a database.

Click the Readings link in FLO to access your list. A new page will open to your reading list (the first time you do this you may need to allow access for the page to open).

Your Readings list may be set up in sections organised by week, module or subject.

In each section, you will have a list of 'citations' with options of either "View online" or "Available online". The type of link or resource determines this.


 View online


For many readings on your list, you will see the status "view online". If you follow this link, it will open a new page directly to the article, ebook chapter or ebook.

View online

What if it doesn't work?

If you click the link and any of the following (or something completely different) happens, you can mark the link as broken and the library will review and fix the link.

  • You get asked to pay for the article
  • The link goes nowhere
  • You get an error message that the DOI doesn't exist or server error
  • The link takes you to the library search page with a message resource not available, request via document delivery
  • If the link doesn't open directly to the article or book chapter but to the journal or book cover page you may need to navigate to the resource

It is also possible that there are other links available for the resource. Click on the citation to see more details and check if there is a link with (, this is the preferred direct link to the resource.

 Some citations on your Reading list will have an e-Resources/EZProxy notification before taking you through to the full text. To processed to full-text access: 'Click here to login'

EZProxy notice

Available Online

 Physical items, PDF scans (copyright resources) and some other readings will have an "Available online".

For these readings, you will need to open the citation to access the reading. This can be done by clicking the "Available online" link or by clicking anywhere on the citation. You will either see a link to the resource or a list of the available items in the library.


Copyright Materials

Some citations on your Readings list may be scans from a book or journal, these items fall under the provisions in the Educational Statutory license contained within the Copyright Act 1968. These citations will appear on your list with the status "Available online".

Click the "Available online" link and in the details page you will see a link to the chapter or article. For this type of citations a copyright notice will pop up and you will need to click continue before you have access to the PDF.

Once you have access to the full text, you will find the download to PDF option on the top right hand side.

Physical items:

Citations for Textbooks, highly recommended texts or chapters that we are unable to share electronically, will display where it is available in the library. You can place a hold request for the book directly from your Reading list. This works in the same way as other library requests and you will receive an email when the book is available for you to pick up.

Step 1)


Step 2)

Choose pickup location


Mark as Broken

If a link is broken or not directing you to the right resource you can mark the link as broken from inside the readings citation. The library will review and fix the link.

Open the citation up by clicking anywhere on it.

Click anywhere in the citation box

Click the Mark as Broken option on the right to notify the library that the link needs updating.

Mark as broken

The library will receive an alert and links are generally resolved within 24 hours Monday – Friday. You may see an ‘access issue reported’ tag if the library is unable to resolve the issue quickly.


Export citations

The Readings system has an export feature that allows you to export citation information to a .lgn file, Word document, PDF file, Excel spreadsheet, RIS file, or to EndNote.

If you export to Word you will have a choice of different referencing styles, these are:

  • American Medical Association
  • APA (American Psychological Association)
  • American Political Science Association
  • American Sociological Association
  • Chicago (Manual of style 16th edition)
  • Harvard
  • IEEE
  • Modern Humanities Research Association 3rd edition (author-date)
  • MLS (Modern Language Association 7th edition)
  • Nature
  • OSCOLA (Oxford University Standard for citation of Legal Authorities)
  • Turabian (8th edition)
  • Vancouver
  • Expanded Reading List style.

Choose export in the options menu (elipses) for the Readings list or the section you wish to export.

From the drop down menu, select the format you wish to export the citations to, and in the case of a Word document, you will be prompted to choose a referencing style.

Export options

*** Please note: for some citations you may need to clean up the URL information, as this can be quite long depending on how the citation has been added to the list.

How do I find my list?

Your list will appear in your FLO topic page – usually the link will be in the first section of your FLO site – look for the Readings list icon 
Readings icon

The Readings list will then appear in a new page. You may need to allow access for the new page to open.

How do I report a broken link?

If you find a link that does not work, you can report it broken by opening the citation up and clicking the Mark as Broken link. The Library checks links reported as broken on a daily basis.

Mark as Broken


How do I request a book?

If the citation is a print book, you can request a library copy directly from your Readings list. Simply open the citation up and click the Request option.

 Click 'request'

You can then choose your pick up location:

Choose pickup location


You will receive an email alert when the item is available for you to pick it up.


Why can’t I access a reading?

It is possible the Reading is still in process or restricted by copyright.

When a Reading is copyright restricted, a flagged note will display advising when the Reading will become available.

 Reading still in process

If you do not see this flag, the Library is still working on getting access to the resource and it should appear within a few days.


No link is showing up, what can I do?

If you are using Internet Explorer or Edge, you may not see resources that have "Check Availability”.

Refresh the page, or try to access the resource using Chrome or Firefox. Report the issue to the library if no resource is showing up in Chrome or Firefox.

How do I keep my private notes?

When the topic is over, you will lose access to the Readings list for that topic. If you would like to keep citations and private notes attached to those readings, you will need to copy the citation to your collection. Using the options ... you can copy an item to your collection, any private notes you have added will stay attached to the citation.

Keep private notes


Why aren't all my Readings online?

Due to some restrictions in licenses and the Copyright Act we are unable to share some resources online, however we will direct you the print resource for the Reading.

I can’t get past the copyright notice for a reading.

Internet Explorer has some issues with displaying copyright materials, please try another browser such as Chrome or Firefox. If you still have trouble please contact the library.

How do I give feedback?

We would love to hear any feedback on what you think about the new Readings lists, you can send us feedback using the feedback form.

Who can I ask for help?

You can visit a Library branch for help at the information desk or contact us via email or phone.


Phone: 1300 354 633 (select 3 for Library)

You can also find some help in Readings, in the 'Useful links' menu under your profile/name in the top right. 

    Click the links below to navigate the Assignments chapter

    - Submitting your assignment
      includes converting to PDF

    - Text matching software

    - Submitting video assignments
      Includes video file compression/conversion

    - The Assignment extension tool

Submitting your assignment

This page will help you with the process of preparing and submitting your assignments in electronic format.

  • First, watch this short video summary

  • For more detailed step-by-step information, click here.  You will need to log into these instructions using your FAN and password.

  • Please use this checklist to ensure that you are organised and avoid any last-minute dramas with assignment submission.
  • You may need to submit your assignment as a PDF file.  Please see our instructions for converting to PDF.

Text Matching Software

Follow this link to the Text Matching Software FLO page for information on:

  • Text-matching
  • Submission of drafts
  • Interpreting the text-matching report
  • Submitting your final assignment

You will need to log into these instructions using your FAN and password.

The Assignment Extension Tool

There may come a time when difficult or unforeseen circumstances may prompt you to request extra time to submit a particular assignment. 

Many, but not all, FLO topics use the Assignment Extension Tool in FLO to manage such requests - please check each topic individually to make sure you are following the correct extension request procedure.

Please see the steps below to request an extension via the Assignment Extension tool in FLO.

  1. If your Topic uses the Assignment Extension Tool in FLO, you will be able to locate it on your Topic homepage

    Assignment Extension tool icon

  2. Log in with your FAN and password (the same as your Okta login).
  3. Click 'Request Extension'

    Click 'request extension'

  4. Complete the online form and click 'submit request' to finalize.

    Note: Make sure you propose a new due date AND time.  The form needs both to submit successfully.

  5. Check the status of your submission in the 'requests of current topic' tab.  Your request will initially have the status of 'pending' - this will update once your teacher has assessed and either approved or declined your request.

    Request submitted sucesfully

     Click the links below to navigate the lecture Recordings chapter.

     - Watching Lectures Online

     - Download or pod/vodcast lectures



Watching Lecture Recordings in FLO

Topics taught at Flinders University that contain a lecture component are generally recorded for use by students. Your topic coordinator will advise you of arrangements for each individual topic. The recording is made available within 24 hours of the lecture concluding and can be accessed through FLO.

Before attempting to stream lectures it is important to ensure your computer has the latest version of Adobe Flash installed and that your internet connection speed is fast enough (1 Mb/sec minimun is recommended). If your internet connection is not fast enough to view the stream you can download a copy of the lecture recording for use in other media player software: see podcasting.

1. Once you have logged into FLO, select the Topic for which you want to view a lecture. Each Topic will be organised into weekly modules.
You will notice links entitled ‘Lecture recording’. Although each week’s lecture will appear under each week’s separate module, the name of the link will always indicate the time of day, the date and the location where the recording was made. To access the recording click the link. 

lecture recordings in a weekly module view

2.A video window will appear in the middle of the screen. To view the lecture, simply click the pay button and the lecture will begin streaming.
If you'd prefer to listen just to the audio you will find the audio module in the bottom left corner of the video window. If you have any problems 
contact the FLO Helpdesk.

play, listen to audio, and make full screen

Download or pod/vodcast lectures

Flinders makes all lecture media downloadable to all students. This is beneficial if your internet connection isn't suitable for streaming, or you want to watch the lectures again later without an internet connection. These files are provided in the form of Podcasts (Audio only) and Vodcasts (Video). The files can be viewed at any time on desktop computers, laptops, tablets and smartphones. You can also subscribe to Topic Podcasts/Vodcasts in software, such as iTunes, which will automatically download new lecture recordings as they become available.

Download individual lecture recordings 

Each lecture recording can be downloaded as an individual .mp4 file by clicking the 'download' button in the top right of the recording window. download symbol
Lecture recording button at the top right of the lecture recording window

The file download location will depend on your browser and device set-up, and might sit at the top or bottom of your browser window.
If you can't see the file, check your downloads folder.

downloaded file locations in different browsers

Subscribing to Podcasts/Vodcasts

You can subscribe to Podcasts/Vodcasts within FLO. You will need to do this in each topic for which you wish to subscribe.

1. Once inside a topic on FLO select any lecture recording to reach the lecture stream window.

2. Beneath the video window you will see the options "subscribe to" and "open in itunes". 

audio symbol
Note: Select a podcasting option if you just want the audio onlyaudio symbolSelect a vodcasting option if you want the video toovideo symbol

To subscribe directly via iTunes, click either "open in iTunes: Podcast" or "Open in iTunes: Vodcast".

Click 'podcast' or 'vodcast' then open in itunes

To subscribe using an alternate podcasting platform, select 'subscribe to: podcast' or 'subscribe to: vodcast'.  Copy the url from the address bar and paste it in to your chosen podcasting software's url subscription option.

    Ctile 4 - morelick the links below to navigate the Additional Resources chapter

    - Collaborate

    - Using a Forum

    - Html editors / wikis

    - Mahara ePortfolio

    - Your grades in FLO

    - Online Exam Invigilation


Collaborate is an online live collaboration space integrated within FLO.  It has a range of functions, including chat, audio, video, and screen-sharing.

Collaborate is a multi-purpose tool with many uses.  You may use it to participate in an online lecture or tutorial, present a presentation, participate in direct consultation with a teacher, or hold a group discussion.

For your information!  We strongly recommend that you use Google Chrome to access Collaborate.  Set Google Chrome to automatically update so that you always have the most recent version

Enter your topic in FLO and look for the Collaborate icon.  Click on the icon to enter.

collaborate icon in context

If a session has been scheduled, click on the session name to enter.  By default, scheduled sessions open 15 minutes before the session start time
To view recurring sessions, click on the down arrow.

click on session to enter

Click 'join room' to enter

If joining the room outside of a scheduled session, click 'Course Room' then 'join course room'

To set up your audio and video, click on 'my settings and status' and then the settings cog.  Select 'set up your camera and microphone' from the menu that opens.

Click 'my status and settings' then the 'settings' clog   Click 'set up your camera and microphone'

You may need to give permission for Collaborate to access your microphone and camera. 
This may look different depending on your browser.  Please remember that Google Chrome is the preferred browser for using Collaborate.


Watch the audio bar moving as you speak to ensure that your mic is working.  If you have more than one microphone available, select it from the drop-down menu. 
Click 'yes - its working' when you are happy to proceed

Watch the video test and make sure you can see yourself in your webcam.  If you have more than one webcam available, select the correct one from the drop-down menu. 
Click 'yes - its working' when you are happy to proceed.

To test your speakers, play something with sound (like a song or a youtube video) and make sure you can hear it.  If you cannot hear it, make sure you have your volume turned up and un-muted.

Your microphone and webcam will not audible or visible until you chose to share them.

Toggle the audio and video icons to start and stop sharing.

As a participant in a Collaborate session, basic tools that you might use include audio, video, chat, raise hand and set status and feedback.
For a full-list of tools, see the following webpage

  • Toggle the share audio button to turn your microphone on and off     mic off icon   mic on   

  • Toggle the share video button enable and disable your webcam     camera off   camera on

  • To text chat, open the Collaborate panel and select the Chat tab.     open collaborate panel
    Type your message into the chat bar, or select an emoticon.  Press enter to send your message.

chat and emoticons


  • Raise your hand to indicate that you would like to answer a question, or to get the attention of a moderator.

 raise hand

  •  Set status and feedback to show how you feel, or to indicate if you are away from your computer.
    Feedback statuses are temporary, and display for less than a minute.

set status and feedback   statuses


End of text

Collaborate recordings can be both watched online or downloaded.  For instructions, watch the short video below.
Please note that the 'download' option may not appear if your teacher has chosen not to enable it.

view recordings

By default, Collaborate will only display recordings from the last 7 days.  To view an older recording, select recordings in a range from the drop-down menu then use the calendar to broaden the date range

select recordings in a range from the dropdown menu   set dates in calendar


General tips

  • Preferred Browser.  Google Chrome is the recommended browser for using Collaborate.  Collaborate works best in recent versions of your browser, so update your browser if you are using an older version.
  • Only turn on your microphone or webcam when you need to.  Multiple audio and webcam streams can cause excessive bandwidth consumption, with the potential to cause problems for you and other participants.  Leave your webcam off unless you need it.

Troubleshooting tips

  • Switch or update your browser.  Google Chrome is the recommended browser for using Collaborate.  If you experience difficulty, try an alternate browser and make sure you are using the most recent version. If trying an alternate browser, use Mozilla Firefox.

  • Having trouble hearing? Check your volume control.  You will find volume controls in Collaborate itself, on your computer, and sometimes on your headset. 

    settings cogspeaker volume
    Check computer volume 

  • Having trouble being heard?
    Make sure you have enabled your audio by checking that the audio icon is green.  mic on
    2. perform the audio test detailed in the 'set up your audio and video' tab above. 
    If multiple microphones are available on your device, make sure you have selected the right one from the drop-down menu.

    3. Check your microphone volume in Collaborate.

    settings cogmicrophone volume

  • Struggling to stay connected? 

    Collaborate allows users to listen / talk into a session by dialing into a telephone number and enter the session PIN (please note: each pin is unique to a session and an individual user in that session) - commonly referred to as teleconferencing. This is useful if a participant does not have the correct equipment, or is struggling to enable their microphone.

    Each participant receives a unique PIN for each session they enter (PIN is available within the Session Menu) and can dial into a local or international number to participate within the session. For help using this functionality click here 

    The local number for Adelaide is +61 8 7100 1859.  Call charges will apply.

    course room with phone number and pin

Using a Forum

What is a forum?

A forum is a place to communicate ideas and thoughts. Generally each of your topic's will have a number of forums in which you can communicate with other students and the teaching staff. Some topics also utilize forums for assessment purposes.

What is it for?

Forums have many uses, such as

  • A social space for students to get to know each other
  • For topic announcements (using a news forum with forced subscription)
  • For discussing topic content or reading materials
  • For continuing online an issue raised previously in a face-to-face session
  • For teacher-only discussions (using a hidden forum)
  • A help centre where tutors and students can give advice
  • A one-on-one support area for private student-teacher communications (using a forum with separate groups and with one student per group)
  • For extension activities, for example ‘brain teasers’ for students to ponder and suggest solutions to

How do I use it?

When posting to any forum activity, make sure you follow appropriate online behaviour.  See the University's Netiquette guidelines for more information.

If a discussion forum has been set up in your topic. Click on the heading to begin reading posts or posting yourself. This is an example of what it may look like,

You can subscribe to a forum to receive notifications of new forum posts by first entering the forum then clicking on the Administration drop-down menu. 
Please note:
 A teacher can set the subscription mode to optional, forced or auto, or prevent subscription completely.

subscribe to forum

For detailed posting instructions, please see our Tip sheet - how to post to a forum or watch the video below

For instructions on how to embed a YouTube video in your forum post, follow this link.

Quizzes quiz icon

Before you start your quiz

Google Chrome and Firefox are the preferred browsers for accessing FLO, and in particular, accessing quizzes.   The use of Safari is not recommended.

Before you start a quiz, make sure you check how many attempts are allowed, and any time limit set. 
In the example below, only one attempt is allowed, with a one hour time limit. 

Number of attempts allowed, quiz open and close times, time limit, attempt quiz now button

Note: If your quiz has a time limit, you will see a 'time left' timer counting down to the right of your screen.  Please note that the timer will continue to tick down even if you close the quiz.  You can't stop the clock!

When you are ready to start your quiz, click attempt quiz now.  attempt quiz now button

During the quiz

Navigate your way through the quiz by using the 'next' and 'previous' buttons, or by using the 'quiz navigation' panel. 
Please do not use the 'back' or 'forward' buttons in your browser while completing a quiz.

Layout of a quiz including timer

When you are finished, click 'finish attempt', then 'submit all and finish'.

finish attempt buttons       Click 'submit all and finish' to finalise your quiz attempt

Quiz troubleshooting

  • If you experience technical difficulty during a quiz, you may need to refresh your page or try an alternate browser.  Before you do so, its a good idea to take a screenshot of any answers on the current page, as they may not be saved.  If you encounter an error message, its a good idea to screenshot that too.

  • If you are completing a quiz with a time limit, but you can't see the timer, it might be that you've hidden your blocks.  Click 'show blocks' to un-hide the timer and navigation section of the quiz.  show blocks 

Html editors / wikis

Whenever you post to a discussion forum, create a wiki page and in many other situations, you will see the HTML Editor.

To learn how to structure your wiki, please see our 'adding pages and content' guide.

Please see this short instructional video for basic features of the html editor

You can also use the html editor to embed a youtube video, or to share a video uploaded to your My Media.

If you use the HTML editor for a prolonged period of time you may experience a time-out. If this occurs, log back into FLO and straight back to the content you were editing.  FLO will try to auto-recover your content.  If you fail to log back in or if you navigate away from the content it will not be recoverable.

It is recommended that you compose your content outside of the HTML editor - in a word document for instance.  You can then copy and paste your content into the HTML editor when you are ready to post or submit.

Mahara ePortfolio

Click the following link for information about the Mahara ePortfolio.

Your grades in FLO

  • Your assessment grades are made available in FLO once your teacher has released them. Click on the assessment activity to view the grade, or visit the topic Gradebook.

  • For your final topic grades, please visit the Student Information System via the Okta Dashboard.  For more information, please see the exams, assessment and results webpage.

Please note that in 2019, these resources are only applicable for a select number of topics offered in the College of Business, Government & Law and the College of Nursing & Health Sciences, which have an online invigilated exam. For all other examination information, please direct your enquiries to your Topic Co-ordinator or refer to information provided by the Examinations Office.

When you take an exam on campus, you’re supervised by staff called ‘invigilators’. They help the University ensure academic integrity and make sure that you comply with exam rules. In an online exam, the invigilation happens online, too. You’ll take your exam online on a laptop or computer, in your own home (or other suitable location), and an invigilator will still be responsible for making sure you complied with rules. The difference is that there’s some additional technology involved. 

Here's how taking an invigilated online exam works.

  1. From within your FLO topic, you'll start an exam session in the invigilation software (called RPNow).
  2. The software starts recording your webcam, microphone, and computer screen. It launches a secure browser that shuts down any files and programs that aren't permitted for use in your exam.
  3. Before you can start your exam, you'll be required to verify your identity and the conditions of the room you're working in. 
  4. You take your exam in FLO, and will be recorded throughout.
  5. When you submit your exam and close the exam session, the recording of you taking your exam is transferred to remote invigilators, who will thoroughly review and provide a detailed report to your Topic Co-ordinator. If you are suspected of breaching the exam rules, your Topic Co-ordinator will follow this up as per the Academic Integrity policy and procedure in your College. 

Before you take an online invigilated quiz or exam, there's some important preparation to do. 

  1. Make sure you have the right devices to take an online exam, and that these and your internet connection meet the technical requirements.  
  2. Make sure you have a University approved form of photo ID ready to present in your exam. Check the verification process FAQs for more about accepted forms of ID. 
  3. Familiarise yourself with the exam rules and information provided by your Topic Co-ordinator in the lead up to the exam. These will give detailed information about the exam conditions you need to work under, including details of allowed reference materials (if any). You'll need to follow these rules at all times during your exam to avoid being flagged for an academic integrity breach. Refer to the exam rules and academic integrity FAQs for more information.
  4. Prepare a suitable workspace. The room you work in should be somewhere quiet, where you can work alone and uninterrupted. Before you take an exam, you need to remove all non-permitted materials from your workspace. This may mean you need to clear your desk/table and bookshelves near your work area, and remove print or visual materials from your walls. Refer to the verification process FAQs for more information about room requirements.
  5. Watch the video tutorial below (7.5 mins) to learn how the invigilation software works and what you'll need to do.
  6. The most important thing you can do to prepare is to take at least one practice quiz or exam during the semester. Your Topic Co-ordinator will provide opportunities to do this as part of your topic activities. 

Student video tutorial: watch in preparation for taking an invigilated online quiz or exam

Click the arrows on the video player to watch in full screen mode. 

The rest of the tabs on this page provide detailed step-by-step instructions for the process covered in the video. You may like to read through these as well before taking your first exam. 

If you're taking a final exam, you'll need to start this process 15 minutes before the scheduled exam start time.

  1. Before you start your online exam session, it's best to close all applications, files, and other websites you have open on your computer (e.g. Word, PDFs, Skype, etc). Any non-permitted applications, files, and websites will be shut down by the secure browser in a later step, but  close them now to save yourself a few clicks.
  2. Open a web browser, sign in to FLO and open your topic.  
  3. Find and open the link to the online invigilation tool. Exactly where this link is located depends on how your topic is organised.

    link to invigilation tool

  4. If it’s your first time opening the tool, you might see an interactive tour of the interface. You can click through this, or skip it by clicking the x.
  5. You’ll see a list of available exam invigilation sessions. Find the right session (your Topic Co-ordinator should have named it the same as the corresponding FLO quiz/exam you'll be taking) and click Begin. In most final exams, the invigilation session will only be visible in the list 15 minutes before the start of the exam time. If you open the invigilation tool before that time, you may not see your exam listed. At 15 minutes prior to the scheduled exam start time, refresh the tool and you should see the exam become available.

    begin exam session

  6. On this screen, check your details. DO NOT change any of the information shown on this screen. Your name, username and email information is auto-filled from your student information in FLO. If you change anything here, you may not be able to take your exam.  

    check details

  7. Important: Click the button to copy your email to your browser’s clipboard. You need to enter your email later in the process. Copying it saves you from having to type it out, and will help you avoid typos (which can be fixed, but will add extra steps to the setup).  Then click Next

    copy email click next

  8. The launch screen will open. From here:  
    • Look at the Helpful Hints section.  If you see a warning about Windows 8+, ignore it. The issues mentioned here shouldn’t be a problem in the version of the software you’re using.  If you have additional monitors connected and other programs open, you’ll be prompted to disconnect / close those now.  
    • Optional: Watch the video. This button will link to the video tutorial that you should have watched prior to taking a practice or real exam. You could watch it again now, but be mindful that you have 15 minutes to complete your setup, and the video goes for around 7.5 minutes.  
    • Click Download software. If you’ve taken an exam using this software before, you might already have downloaded it and may have a shortcut on your desktop - don't reuse this. Always download the software each time you take an exam. The installation package has  unique metadata and the quiz password coded into it that helps the system know which exam you’re taking. If you reuse an installation package from a previous exam session, you may have to do some extra steps to select the right exam, which can be a bit confusing; or you may not be able to access the exam because your download package contains the wrong password. 

      launch screen

  9. Find the download. It’ll appear in different locations depending on your browser and operating system (the image below shows Chrome on PC). If you can’t see it, check the Downloads section in your browser. Depending on your operating system, the download may run automatically, or you may need to click it and Run or Open it. It may take a few minutes to complete.   

    find download

  10. Click I Agree on the license conditions for the secure browser. It's a good idea to read these licence conditions in full when you take your practice exams.   
  11. The system will run a microphone check.  Talk into the mic clearly and audibly and watch for the audio levels on screen.  
    • If your mic passes the test, you’ll see this screen. Click OK.  

      mic check passed

    • If your mic fails, you’ll see this screen. Try to resolve via the suggestions on this screen. Refer to the technical troubleshooting FAQs for more help troubleshooting your mic.  

      mic check failed

  12. The secure browser launches. Click the green clipboard icon to enter your email (this is why you copied it earlier).  Keyboard shortcuts and right click>paste don't work here. If you didn’t copy your email earlier or it won’t paste in, just type in your Flinders student email in full. Be very careful to enter it accurately, because if you make a mistake, you’ll break the verification process and will have to resolve this with some additional steps. Then click Take My Exam

    paste email and next

  13. Check the details of the exam and click Next.
  14. Carefully read the pre-exam advisory then click Next
  15. Carefully read the Flinders Examination Rules. These are generally applicable rules as per the Flinders Examination Policy and Online Examination Procedures. Your Topic Co-ordinator may have set specific exam rules for your topic, which will not be displayed here, but should have been made available to you prior in your FLO topic. You should have read these carefully prior to starting your exam. These exam conditions take effect from the next step. 
  16. Click Next
  17. You may see a Security Check window. The system scans your computer and will prompt you to close any non-permitted programs and files and disconnect additional monitors. Action any warnings you see displayed. The system might auto-update the status to a green tick, but if it doesn't, click Recheck.  

    action security checks

  18. Once all checks are resolved (green ticks in the Status column for all items) click Next.  

The next steps involve verifying your identity and room conditions. You'll find these instructions in the 'Complete the verification steps' tab.

The next steps require you to verify your identity and that you’re working in a space that complies with the exam rules. Follow the on-screen prompts through each section.

ID photo 

  1. Present your student ID card (or alternate approved form of photo ID) in front of the webcam. Make sure it's centred and fully within the frame, that your fingers aren't obscuring any part of the ID, and that the photo and your name are clear and visible (note, some details in the photo below were blurred for use in these instructions only).
  2. Click Take ID Photo

    take id photo

  3. Check the preview. If you’re confident that your photo of your ID card meets requirements, tick the confirmation box, then click Confirm ID Photo. If not, click Retake Photo and repeat. 

    confirm ID photo

Room scan 

  1. Click Start room scan
  2. Pick up your standalone webcam or laptop (disconnect devices like mouse / keyboard so you can move freely). Aim it away from you and slowly pan around your entire room and workspace. You need to show the desktop/tabletop (including any materials that have been permitted for use in your exam), under the desk/table, the floor, and all surrounding walls. When you're done, click Stop Room Scan

    do the room scan

  3. Check the preview, which auto-plays. If you’re confident the room scan meets requirements, tick the confirmation box, then click Confirm Room/Desk Scan. If not, click Rescan and repeat. 

    confirm room scan

Take your user photo 

  1. Centre yourself within the frame shown on screen. Make sure you are well lit and clearly visible. If necessary, remove any headwear that obscures view of your face and head. You may need to adjust the angle of your webcam to take a centred, front-on photo. 
  2. Click Take User Photo. There’ll be a 3-2-1 countdown, then the webcam will take a photo of you. 

    take user photo

  3. Check the preview. If you’re confident your user photo meets requirements, tick the confirmation box, then click Confirm User Photo. If not, click Retake User Photo and repeat.

    confirm user photo

Finish the verification process

You’ll see a confirmation pop-up. This is the end of the verification process, and the system is about to launch the secure browser. You’ll now have 10 minutes to get back into your FLO topic and open your exam. If you don’t do that within 10 minutes, you have to re-do the verification steps. 

  1. Click OK

    click ok to finish verification

  2. The secure browser launches, and redirects you to the FLO homepage.

Next, you'll take the FLO quiz that corresponds with your exam. Instructions continue on the 'Take your exam' tab.

Start your exam

When you finish the verification process, the RPNow secure browser redirects you to the FLO homepage. You need to sign in, navigate back to your topic and open the corresponding FLO quiz for your exam. Remember, you're working under exam conditions. 

  1. Click Sign In, then enter your usual FAN and password. (Note: if you have your FAN and password saved in your usual browser to auto-fill when you log in, this will not be available in the secure browser. You need to know your FAN and password and enter these correctly).

    secure FLO sign in

  2. Open your topic FLO site. 
  3. Find and open the corresponding FLO quiz for the exam. It should be named the same as the exam invigilation session you launched earlier. Where it’s located in the topic modules depends on how your Topic Co-ordinator has structured your topic. 

    exam quiz link

  4. Read any instructions provided on the front page of the exam quiz, and when ready, click Attempt quiz. If you’re taking a final exam, you won’t be able to start the quiz until the scheduled start time.

    begin quiz attempt

  5. Your quiz will be password protected. All quizzes taken using the invigilation tool will require a password, but don't panic that you haven't been given the password in advance! You don't need to know or type in the password. Your Topic Co-ordinator will have coded the password into the invigilation software. When you're prompted to enter the password, just click the green Insert Password button at the top of the screen and the password will be auto-filled. (Note: If you are having password problems, please refer to the information in the technical troubleshooting FAQs)

    insert password

During the exam

Work through the exam as you would any other FLO quiz, following the exam rules at all times, including staying in view of the webcam. Depending on the exam conditions specific to your topic, some of the below may be relevant.

Using permitted materials

If your Topic Co-ordinator has allowed any exam materials, (e.g. access to a textbook, use of a calculator, etc) the exam rules provided prior to the exam will give instructions for acceptable use. In online exams, it's likely you'll be required to use electronic versions of your reference materials, for example an electronic or online version of a textbook, or an online/inbuilt system calculator. Using an electronic version means that your use of these materials is included in the screen recording, and can be verified as compliant with the exam rules. 

In cases where hard-copy materials are permitted, you'll be prompted at some point in your exam to display these to the webcam so they can be verified as compliant with the rules. Your use of the materials will be reviewed via the webcam recording. 

Using permitted websites

If your Topic Co-ordinator has allowed you to access specific websites during the exam, direct website links will be provided on the quiz front page or embedded within particular questions. To access a permitted  website, click the link provided in your quiz and the site will open in another tab inside the secure browser.

Browser navigation

There is no Back button on the RPNow secure browser. While you’re signing into FLO and opening your topic, please use the FLO internal links & navigation. During the quiz, if you need to move back to earlier questions, use the internal navigation within the FLO quiz. If you’re using a permitted website, use its internal links & navigation

Keyboard shortcuts

Some common keyboard shortcuts and right-click menu options are disabled by the secure browser. If you're working on a question that has a long text answer, please use the buttons in the FLO text editor toolbar to work with and format your answer content.

There are keyboard shortcuts specific to the secure browser, the most useful of which is CRTL +R to reload the page. This can be helpful if you experience a page error, as there is no Refresh or Back button in the browser.

For a guide to the rest of the RPNow browser shortcuts, click the Shortcut Keys button in the top right.

Click 'shortcut keys'

Click 'close'

When you've finished your exam, you'll need to submit it and end the exam invigilation session. Instructions continue on the 'Finish your exam' tab.

Submit your exam

When you’ve completed your exam and are ready to submit, click Submit All and Finish, then follow any additional prompts to confirm submission. You're still being recorded until you complete the next step below. 

submit exam

Close the invigilation session

  1. In the top of the secure browser, click Close, then OK on the prompt. This ends the invigilation session, and stops the recording of your webcam, microphone and screen.  If you don’t close this, the invigilation tool will continue recording. In the interest of your privacy, and always remember to close the session!

    close recordingok to exit

  2.  A few seconds after the secure browser closes, your default web browser will open and display a user survey. The questions in this anonymous survey ask about your experience of using the invigilation software only (i.e. not about the way your FLO quiz worked, or feedback on the exam itself). We really encourage you to do the survey. Your feedback will help the University and the software provider know what we can do to make your experience better. Complete the survey, then click Finish.

  3. Your online exam invigilation session finishes and you can now close your web browser.

What happens now?

First of all, take a moment to relax after working hard on your exam!

The recording of your exam session is now transferred to a remote invigilator, who will conduct a thorough review to ensure you complied with exam rules at all times. Within a few days, your Topic Co-ordinator will receive detailed exam reports and will review any exams that have been flagged as suspect. 

If your exam recording ‘passes’ – i.e. you complied with the rules at all times, then you won’t hear from your Topic Co-ordinator.  Wait for exams to be marked and your results to be released. 

If your exam recording has been flagged for suspected rules violations or breaches, your Topic Co-ordinator will review the evidence from the exam report, which includes the screenshots, audio and video of you taking your exam. Your Topic Co-ordinator will contact you to work through the next steps as per the Academic Integrity policy and procedure in your College. 

Help options

If you have issues that prevent you from launching the RPNow secure browser 
  • unable to login to FLO or your topic
  • problems opening the invigilation tool or beginning the exam session
  • problems downloading or running the software
  • your internet connection or mic check fail, preventing you from continuing the setup process
  1. Check the technical troubleshooting FAQs and try to fix the issue yourself.
  2. If you cannot download or install the RPNow secure browser, please go to this website, scroll down to the '24/7 Support' section and select 'Live Chat Support'.
  3. For problems logging into FLO inside the secure browser, please contact the FLO Student Helpdesk. They'll attempt to resolve your issue, and if they can't, will escalate to another Flinders University technical support team. 
  4. If Flinders technical support teams are unable to resolve the issue (i.e because it arises from hardware or operating system issues on your own devices) you'll need to seek IT support services in your local area.
If you encounter technical issues such as these during the practice activities early in the semester, it's recommended that you also advise your Topic Co-ordinator so they are aware of your issues and any steps you're taking to seek a resolution. If your technical issues cannot be resolved, your Topic Co-ordinator will advise next steps and/or alternatives for taking the final exam. 

If these technical issues arise in your final exam and affect your ability to take your exam as scheduled, you need to:

  1. Complete an Online Examinations Issues Report (online form) providing a detailed description of the technical issue/s you encountered and, if possible, attach screenshots
  2. If applicable, complete a Deferred Assessment Application Form.

If you have issues when the RPNow secure browser is running 

  • during the verification steps
  • at any point during the exam

Once the secure browser is running, you need to contact the PSI live support team (this is the technical support team from the software vendor). They are available 24 hours a day, 7 days a week to help you via a live support chat, which you initiate through the secure browser. 

  1. Click the Contact Support button in the top right of the secure browser. 
  2. Fill in the pre-chat support form. 
  3. Wait for the support team member to initiate the chat, and follow their instructions. 

If technical issues arise in your final exam and affect your ability to take your exam as scheduled, you need to:

  1. Complete an Online Examinations Issues Report (online form) providing a detailed description of the technical issue/s you encountered and, if possible, attach screenshots
  2. If applicable, complete a Deferred Assessment Application Form.
If you have issues within the FLO exam
  • technical issue within the exam 'paper' or a particular question
  • suspected error in the question text

If you're having a technical issue within the exam or a particular question, you should initiate a support chat to first investigate whether the issue is related to the secure browser.

  1. Click the Contact Support button in the top right of the secure browser. 
  2. Fill in the pre-chat support form. 
  3. Wait for the support team member to initiate a chat, and follow their instructions. 
If the issue is diagnosed as a FLO technical issue (rather than to do with the secure browser) and the support chat team cannot resolve it, you should:
  1. Make your best attempt at the question, if possible. If not, leave the question and continue with the rest of your exam.
  2. If the error prevents you from continuing with the exam altogether, you may be instructed to leave the exam.
  3. Complete an Online Examinations Issues Report, providing a detailed description of the technical issue/s you encountered and, if possible, attach screenshots. If the error prevented you from continuing the exam, you'll also need to complete a Deferred Assessment Application Form.
If you think there's an error in the question itself, you should
  1. Re-read the question carefully a few times.
  2. Make your best attempt at an answer.
  3. If the suspected error is such that you cannot attempt an answer, leave the question and continue with the rest of the exam. 
  4. After the exam, notify your Topic Coordinator of the suspected error in the question by completing an Online Examinations Issues Report.

The FLO Student Helpdesk can answer non-course related questions, such as difficulties accessing FLO topics and modules, uploading assignments, or if you are unsure how to use the tools within FLO, such as quizzes and discussions. 

For questions about your topic content, assessment or due dates, contact your Topic Coordinator.

When contacting the FLO Student Helpdesk, please make sure you include the information we need to help you.  Please clearly identify yourself, tell us which topic you need help with, and clearly identify the relevant assignment, lecture recording, etc.  Any screenshots you can provide are most appreciated.

email icon email
email iconcall 1300 354 633 (press 3 for FLO assistance)
email iconsubmit our online form.  Select 'FLO' from the area menu.
information desk iconWe are open during Library hours of operation - check today's hours here.

See Learning Online: Guidelines, Tips and Support for tips on studying in an online environment.

Contact Ask Flinders for information about enrolment, class registration or fees, or to submit a support request.

Contact the Student Learning Centre for help with study skills such as academic writing & referencing.